ServiceNow's objective is to facilitate the automation of work across internal and external applications. Each legacy or modern application has its own domain, and its own language. To enable ServiceNow to communicate with those systems and be the “Platform of Platforms”, it is crucial to extend ServiceNow's core vocabulary. NIEM, the National Information Exchange Model provides a common framework that is used to define how information can be shared between systems, government agencies, and the private sector. It represents a collaborative partnership of agencies and organizations across all levels of government (federal, state, tribal, and local) and with private industry.
Extension of ServiceNow data model with selected elements from the National Information Exchange Model
| Domain | Name | Definition | Notes |
|---|---|---|---|
| Core | Address | A postal location to which paper mail can be directed. | |
| Core | Agency | A division of a governmental or international body. | |
| Core | Case | An aggregation of information about a set of related activities and events | |
| Core | Entity | A person, organization, or item | |
| Core | Incident | An occurrence or an event that may require a response. | Use the standard Incident table to manage unplanned interruption to or quality reduction of an IT service. |
| Core | Person | A human being | |
| Core | Organization | A unit which conducts some sort of business or operation | |
| Core | Request | A formal message requesting something that is submitted to an authority. |
A human being
| Property | Definition | Type | NIEM Type. | ServiceNow Type |
|---|---|---|---|---|
| PersonBirthDate | (nc:DateType) | A date a person was born. | ||
| PersonName | (nc:PersonNameType) | A combination of names and/or titles by which a person is known. | We don't store the history of name changes | |
| PersonBirthDate | (nc:DateType) | A date a person was born. | ||
| PersonFullName | A complete name of a person. | |||
| PersonGivenName | A first name of a person. | |||
| PersonJobTitleText | A title or label that briefly describes the position or kind of work a person does. | nc:TextType | JobTitleText | |
| PersonSurName | A last name or family name of a person. | |||
| PersonNameSalutationText | A formal sign or expression of greeting that is appropriate for this person. | |||
| PersonUSCitizenIndicator | True if a person is a citizen of the United States; false otherwise. |
A data type for a formal message requesting something that is submitted to an authority.
| Property | Definition | Type | NIEM Type. | ServiceNow Type |
|---|---|---|---|---|
| RequestContactInformation | nc:ContactInformationType | A set of contact information for a point of contact for the request. | ||
| RequestDate | nc:DateType | A date on which a request was made. | ||
| RequestDecisionText | nc:TextType | A decision that was made over a request. | ||
| RequestDescriptionText | nc:TextType | A description of a request. | ||
| RequestIdentification | nc:IdentificationType | An identification of a request. | ||
| RequestText | nc:TextType | A request message. | ||
| RequestDecisionDate | nc:DateType | A date on which a decision was recorded for a request. | ||
| RequestCategoryAbstract | <abstract element, no type> | A kind of request | ||
| RequestStatus | nc:StatusType | A status of a request. | ||
| RequestAugmentationPoint | <abstract element, no type>. | An augmentation point for RequestType. |
| Property | Definition | Type | NIEM Type. | ServiceNow Column name |
|---|---|---|---|---|
| CaseYearDate | A year a case is opened. | u_caseyeardate | ||
| CaseResolutionText | A result of a case. | (nc:TextType) | ||
| CaseTitleText | An official name of a case. | (nc:TextType) | ||
| CaseTrackingID | An identifier used to track a case. | string | ||
| CurrentMilestone | The current milestone | |||
| Milestones | Accomplishments during the execution of a case | List |
| Property | Definition | Type | NIEM Type. | ServiceNow Column name |
|---|---|---|---|---|
| Legal Business Name | The legal name of | |||
| Name | A name of an organization. | String | OrganizationName | |
| DoingBusinessAsName | A name an organization uses for conducting business. | |||
| cageCode | The Commercial And Government Entity (CAGE) Code is a five-character alphanumeric identifier assigned to entities located in the United States and its outlying areas by the Defense Logistics Agency (DLA) Commercial and Government Entity (CAGE) Program to identify a given facility or location of a commercial or government entity. | |||
| ueiSAM | The Unique Entity ID from SAM.gov is the authoritative identifier for entities doing business with the federal government. |
| Business Types | The different business types that can classify an entity as described by SAM.gov | Reference | | Website | | country_of_incorporation | Reference | core_country
| Property | Definition | Type | NIEM Type. | ServiceNow Column name |
|---|---|---|---|---|
| Code | String | |||
| Description. | String |
The different business types that can classify an entity as described by SAM.gov. Ex: SBA Certified 8(a) Program Participant
| Property | Definition | Type | NIEM Type. | ServiceNow Column name |
|---|---|---|---|---|
| Code | String | |||
| Description. | String |
| Property | Definition | Type | NIEM Type. | ServiceNow Column name |
|---|---|---|---|---|
| addressLine1 | String | |||
| addressLine2 | String | |||
| city | String | cityName | ||
| postalCode | String | |||
| postalExtensionCode | String | |||
| country | reference | core_country |
| Property | Definition | Type | NIEM Type. | ServiceNow Column name |
|---|---|---|---|---|
| IATA code | String | AirportCodeAbstract | ||
| Country code | String | AirportCodeAbstract |