Auto close incident if all related change requests are closed (#2542)

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Auto close incident if all related changes are closed

* ServiceNow After business rule script

Auto close incident if all related change requests are closed

Author: keshava-palisetti

Server-Side Components/Business Rules/Auto close incident if all related changes are closed/Readme.md

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+Business Rule: Auto-Close Incident When All Related Changes Are Closed
+Table : change_request
+When to Run: After update
+Condition: state changes to Closed (or your equivalent "Closed" state number, e.g. state == 3)
+
+Detailed Working
+1. Trigger Point
+This After Business Rule runs after a Change Request record is updated.
+Specifically, it checks when the state changes to “Closed”.
+
+2. Check for Related Incident
+The script retrieves the incident reference field (incident) from the current change request.
+If there’s no linked incident, it skips execution.
+
+3. Check for Any Remaining Open Change Requests
+A new GlideRecord query checks for other Change Requests linked to the same incident where:
+If any such records exist, it means not all change requests are closed — so the incident remains open.
+
+4. Close the Incident Automatically
+If no open Change Requests remain, the script:
+Fetches the linked incident.
+Sets:	state = 7 (Closed)
+	close_code = Auto Closed
+	close_notes = Auto closure as all changes are closed.
+Updates the record.

Server-Side Components/Business Rules/Auto close incident if all related changes are closed/auto_close_incident_if_all_related_change_requests_closed.js

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+(function executeRule(current, previous /*null when async*/) {
+    // Run only when change_request moves to Closed
+    if (current.state != previous.state && current.state == 3) { // 3 = Closed
+        var incidentSysId = current.incident;  // assuming there is a reference field to Incident
+        
+        if (!incidentSysId) {
+            gs.info("No related incident found for this change request: " + current.number);
+            return;
+        }
+
+        // Query for other open change requests linked to the same incident
+        var otherCR = new GlideRecord('change_request');
+        otherCR.addQuery('incident', incidentSysId);
+        otherCR.addQuery('sys_id', '!=', current.sys_id);
+        otherCR.addQuery('state', '!=', 3); // not closed
+        otherCR.query();
+
+        if (otherCR.hasNext()) {
+            gs.info("Incident " + incidentSysId + " still has open change requests. Not closing incident.");
+            return;
+        }
+
+        // If no open change requests remain, close the incident
+        var inc = new GlideRecord('incident');
+        if (inc.get(incidentSysId)) {
+            inc.state = 7; // 7 = Closed (modify as per your instance)
+            inc.close_code = 'Auto Closed';
+            inc.close_notes = 'Incident auto-closed as all associated change requests are closed.';
+            inc.update();
+            gs.info("Incident " + inc.number + " auto-closed as all related change requests are closed.");
+        }
+
+    }
+})(current, previous);
+