From 05c60c6eedf346e6c6c77bb81e446276301dafa8 Mon Sep 17 00:00:00 2001
From: Chetna Sharma <146471211+chetnadev@users.noreply.github.com>
Date: Sun, 5 Oct 2025 22:28:17 +0530
Subject: [PATCH 1/2] Create script.js

---
 .../script.js                                 | 32 +++++++++++++++++++
 1 file changed, 32 insertions(+)
 create mode 100644 Server-Side Components/Business Rules/Captures the time it took to assign a task/script.js

diff --git a/Server-Side Components/Business Rules/Captures the time it took to assign a task/script.js b/Server-Side Components/Business Rules/Captures the time it took to assign a task/script.js
new file mode 100644
index 0000000000..d4654a6787
--- /dev/null
+++ b/Server-Side Components/Business Rules/Captures the time it took to assign a task/script.js	
@@ -0,0 +1,32 @@
+(function executeRule(current, previous /*null when async*/) {
+
+    // Only proceed if assigned_to changed AND is not empty/null
+    if (current.assigned_to.changes() && !gs.nil(current.assigned_to)) {
+        
+        gs.info("Assigned_to changed and assigned_to is: " + current.assigned_to);
+
+        // Only set u_assigned_time if empty
+        if (!current.u_assigned_time) {
+            
+            var assignedTime = new GlideDateTime();
+            current.u_assigned_time = assignedTime;
+
+            var createdTime = new GlideDateTime(current.sys_created_on);
+
+            var diffMillis = assignedTime.getNumericValue() - createdTime.getNumericValue();
+            var diffMinutes = diffMillis / (1000 * 60);
+
+            gs.info("Time difference in minutes: " + diffMinutes);
+
+            // Assuming u_time_to_assign is a string field
+            current.u_time_to_assign = diffMinutes.toFixed(2) + " minutes";
+            
+            gs.info("Set u_time_to_assign to: " + current.u_time_to_assign);
+        } else {
+            gs.info("u_assigned_time already set: " + current.u_assigned_time);
+        }
+    } else {
+        gs.info("Assigned_to not changed or is empty.");
+    }
+
+})(current, previous);

From 69854ea8a8d3fb02a8e53bf350a5ed9284fae8de Mon Sep 17 00:00:00 2001
From: Chetna Sharma <146471211+chetnadev@users.noreply.github.com>
Date: Sun, 5 Oct 2025 22:30:14 +0530
Subject: [PATCH 2/2] Create README.md

---
 .../README.md                                        | 12 ++++++++++++
 1 file changed, 12 insertions(+)
 create mode 100644 Server-Side Components/Business Rules/Captures the time it took to assign a task/README.md

diff --git a/Server-Side Components/Business Rules/Captures the time it took to assign a task/README.md b/Server-Side Components/Business Rules/Captures the time it took to assign a task/README.md
new file mode 100644
index 0000000000..c2b612c4df
--- /dev/null
+++ b/Server-Side Components/Business Rules/Captures the time it took to assign a task/README.md	
@@ -0,0 +1,12 @@
+This script tracks the time it took to assign a task (like an Incident, Change, etc.) by calculating the difference
+between when the record was created and when it was assigned (assigned_to was set).
+It checks if the assigned_to field has changed and is not empty.
+If it's the first time the record is being assigned (u_assignment_time is empty), it captures the current time.
+It then calculates the time difference between when the record was created and when it was assigned.
+This time difference (in minutes) is stored in a custom field u_time_to_assign.
+The goal is to track how long it took for the record to be assigned after creation
+
+
+## While this is possible to do via Metrics in ServiceNow (https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/use/reporting/concept/c_SampleFieldValueDurationScript.html), 
+## the script is being provided to potentially solve some edge cases.
+