From 8128231a6701bbc3b61450f5c83107805904caf2 Mon Sep 17 00:00:00 2001
From: NavyasreeBolleboyana
 <156333434+NavyasreeBolleboyana@users.noreply.github.com>
Date: Mon, 6 Oct 2025 19:35:40 +0530
Subject: [PATCH 1/5] Create DepartmentFilter.js

---
 DepartmentFilter.js | 19 +++++++++++++++++++
 1 file changed, 19 insertions(+)
 create mode 100644 DepartmentFilter.js

diff --git a/DepartmentFilter.js b/DepartmentFilter.js
new file mode 100644
index 0000000000..841b90d0f4
--- /dev/null
+++ b/DepartmentFilter.js
@@ -0,0 +1,19 @@
+var getSameDeptUsers = Class.create();
+getSameDeptUsers.prototype = {
+    initialize: function() {},
+    getSameDept: function() {
+        var user = gs.getUser().getDepartmentID();
+        var d = new GlideRecord('sys_user');
+        d.addQuery('department', user);
+        d.query();
+
+        var str = "";
+        while (d.next()) {
+            str = str + "," + d.sys_id;
+        }
+        return 'sys_idIN' + str;
+
+    },
+
+    type: 'getSameDeptUsers'
+};

From b8c18e8d9cbd94630f0dca728d9da15ffaa8a9f3 Mon Sep 17 00:00:00 2001
From: NavyasreeBolleboyana
 <156333434+NavyasreeBolleboyana@users.noreply.github.com>
Date: Tue, 7 Oct 2025 16:36:50 +0530
Subject: [PATCH 2/5] Create CreateProblem.js

---
 .../ProblemCreation/CreateProblem.js              | 15 +++++++++++++++
 1 file changed, 15 insertions(+)
 create mode 100644 Server-Side Components/Script Includes/ProblemCreation/CreateProblem.js

diff --git a/Server-Side Components/Script Includes/ProblemCreation/CreateProblem.js b/Server-Side Components/Script Includes/ProblemCreation/CreateProblem.js
new file mode 100644
index 0000000000..1ccba94e71
--- /dev/null
+++ b/Server-Side Components/Script Includes/ProblemCreation/CreateProblem.js	
@@ -0,0 +1,15 @@
+ 
+ 	(function executeRule(current, previous /*null when async*/) {
+
+        // Add your code here
+if(current.category == 'hardware'){
+        var gr=new GlideRecord('problem');
+        gr.initialize();
+        gr.short_description=current.short_description;
+        gr.category=current.category;
+        gr.impact=current.impact;
+        gr.urgency=current.urgency;
+        gr.insert();
+
+}
+})(current, previous);

From 8299dfa74b938524a7b79ecaa3bf75641e1d69b8 Mon Sep 17 00:00:00 2001
From: NavyasreeBolleboyana
 <156333434+NavyasreeBolleboyana@users.noreply.github.com>
Date: Tue, 7 Oct 2025 16:37:24 +0530
Subject: [PATCH 3/5] Create README.md

---
 .../Script Includes/ProblemCreation/README.md                   | 2 ++
 1 file changed, 2 insertions(+)
 create mode 100644 Server-Side Components/Script Includes/ProblemCreation/README.md

diff --git a/Server-Side Components/Script Includes/ProblemCreation/README.md b/Server-Side Components/Script Includes/ProblemCreation/README.md
new file mode 100644
index 0000000000..e10af68088
--- /dev/null
+++ b/Server-Side Components/Script Includes/ProblemCreation/README.md	
@@ -0,0 +1,2 @@
+This script is a ServiceNow Business Rule that automatically creates a Problem record whenever an Incident is created with the category set to "hardware".
+It helps in ensuring that hardware-related incidents are tracked and analyzed properly through Problem Management.

From 152853d34a9d5414fce3950c26684f9a7a43ea6b Mon Sep 17 00:00:00 2001
From: NavyasreeBolleboyana
 <156333434+NavyasreeBolleboyana@users.noreply.github.com>
Date: Tue, 7 Oct 2025 16:48:39 +0530
Subject: [PATCH 4/5] Delete DepartmentFilter.js

---
 DepartmentFilter.js | 19 -------------------
 1 file changed, 19 deletions(-)
 delete mode 100644 DepartmentFilter.js

diff --git a/DepartmentFilter.js b/DepartmentFilter.js
deleted file mode 100644
index 841b90d0f4..0000000000
--- a/DepartmentFilter.js
+++ /dev/null
@@ -1,19 +0,0 @@
-var getSameDeptUsers = Class.create();
-getSameDeptUsers.prototype = {
-    initialize: function() {},
-    getSameDept: function() {
-        var user = gs.getUser().getDepartmentID();
-        var d = new GlideRecord('sys_user');
-        d.addQuery('department', user);
-        d.query();
-
-        var str = "";
-        while (d.next()) {
-            str = str + "," + d.sys_id;
-        }
-        return 'sys_idIN' + str;
-
-    },
-
-    type: 'getSameDeptUsers'
-};

From 1ac38e062b0729210161fef9827a8b73bbf89c4e Mon Sep 17 00:00:00 2001
From: NavyasreeBolleboyana
 <156333434+NavyasreeBolleboyana@users.noreply.github.com>
Date: Tue, 7 Oct 2025 16:50:15 +0530
Subject: [PATCH 5/5] README.md

---
 .../Script Includes/ProblemCreation/README.md                | 5 +++--
 1 file changed, 3 insertions(+), 2 deletions(-)

diff --git a/Server-Side Components/Script Includes/ProblemCreation/README.md b/Server-Side Components/Script Includes/ProblemCreation/README.md
index e10af68088..846004ab85 100644
--- a/Server-Side Components/Script Includes/ProblemCreation/README.md	
+++ b/Server-Side Components/Script Includes/ProblemCreation/README.md	
@@ -1,2 +1,3 @@
-This script is a ServiceNow Business Rule that automatically creates a Problem record whenever an Incident is created with the category set to "hardware".
-It helps in ensuring that hardware-related incidents are tracked and analyzed properly through Problem Management.
+This script is a ServiceNow Business Rule that creates a Problem record whenever an Incident is created with the category "hardware".
+
+Note: Not every hardware-related incident requires a problem record — this script is just an example to show how such automation can be set up.