From 22155fbeb62d34bb9210a249abd9abac0d96f4af Mon Sep 17 00:00:00 2001 From: Atul-LNG Date: Tue, 7 Oct 2025 12:33:52 +0100 Subject: [PATCH] Revert "Problem Creation (#1908)" This reverts commit 55cae2676aef7fb4baf8cd460b094c6c572c388e. --- .../ProblemCreation/CreateProblem.js | 15 --------------- .../Script Includes/ProblemCreation/README.md | 3 --- 2 files changed, 18 deletions(-) delete mode 100644 Server-Side Components/Script Includes/ProblemCreation/CreateProblem.js delete mode 100644 Server-Side Components/Script Includes/ProblemCreation/README.md diff --git a/Server-Side Components/Script Includes/ProblemCreation/CreateProblem.js b/Server-Side Components/Script Includes/ProblemCreation/CreateProblem.js deleted file mode 100644 index 1ccba94e71..0000000000 --- a/Server-Side Components/Script Includes/ProblemCreation/CreateProblem.js +++ /dev/null @@ -1,15 +0,0 @@ - - (function executeRule(current, previous /*null when async*/) { - - // Add your code here -if(current.category == 'hardware'){ - var gr=new GlideRecord('problem'); - gr.initialize(); - gr.short_description=current.short_description; - gr.category=current.category; - gr.impact=current.impact; - gr.urgency=current.urgency; - gr.insert(); - -} -})(current, previous); diff --git a/Server-Side Components/Script Includes/ProblemCreation/README.md b/Server-Side Components/Script Includes/ProblemCreation/README.md deleted file mode 100644 index 846004ab85..0000000000 --- a/Server-Side Components/Script Includes/ProblemCreation/README.md +++ /dev/null @@ -1,3 +0,0 @@ -This script is a ServiceNow Business Rule that creates a Problem record whenever an Incident is created with the category "hardware". - -Note: Not every hardware-related incident requires a problem record — this script is just an example to show how such automation can be set up.