From 47e57b4b6c65d5d68da9ce624373ae8ea0c46e3b Mon Sep 17 00:00:00 2001
From: Chetna Sharma <146471211+chetnadev@users.noreply.github.com>
Date: Wed, 8 Oct 2025 19:40:52 +0530
Subject: [PATCH 1/2] Create code.js

---
 .../code.js                                   | 19 +++++++++++++++++++
 1 file changed, 19 insertions(+)
 create mode 100644 Server-Side Components/Business Rules/Automatically Reopen Incidents Closed Prematurely/code.js

diff --git a/Server-Side Components/Business Rules/Automatically Reopen Incidents Closed Prematurely/code.js b/Server-Side Components/Business Rules/Automatically Reopen Incidents Closed Prematurely/code.js
new file mode 100644
index 0000000000..91caa0a044
--- /dev/null
+++ b/Server-Side Components/Business Rules/Automatically Reopen Incidents Closed Prematurely/code.js	
@@ -0,0 +1,19 @@
+(function executeRule(current, previous /*null when async*/) {
+
+    var wasClosed = previous.state == 7; // Closed
+    var isNowActive = current.state != 7;
+
+    var closureTime = new GlideDateTime(previous.sys_updated_on);
+    var now = new GlideDateTime();
+    var minutesSinceClosure = GlideDateTime.subtract(now, closureTime).getNumericValue() / (1000 * 60);
+
+    if (wasClosed && isNowActive && minutesSinceClosure < 5) {
+        gs.eventQueue('incident.reopened_quickly', current, current.assigned_to, gs.getUserID());
+
+        current.work_notes = 'Reopened automatically — user reopened within 5 minutes of closure.';
+
+        // Optionally flag the incident
+        current.u_reopened_flag = true;
+    }
+
+})(current, previous);

From b659260740ed0fdacbe98cce1d6c4d76046fa4c8 Mon Sep 17 00:00:00 2001
From: Chetna Sharma <146471211+chetnadev@users.noreply.github.com>
Date: Wed, 8 Oct 2025 19:43:07 +0530
Subject: [PATCH 2/2] Create README.md

---
 .../README.md                                               | 6 ++++++
 1 file changed, 6 insertions(+)
 create mode 100644 Server-Side Components/Business Rules/Automatically Reopen Incidents Closed Prematurely/README.md

diff --git a/Server-Side Components/Business Rules/Automatically Reopen Incidents Closed Prematurely/README.md b/Server-Side Components/Business Rules/Automatically Reopen Incidents Closed Prematurely/README.md
new file mode 100644
index 0000000000..acb92453a7
--- /dev/null
+++ b/Server-Side Components/Business Rules/Automatically Reopen Incidents Closed Prematurely/README.md	
@@ -0,0 +1,6 @@
+If a user reopens a closed incident within 5 minutes of closure (e.g., because the issue wasn't actually resolved), automatically reopen it, log the reason, and notify the assigned user.
+This code detects when an incident is reopened within 5 minutes of being closed. It compares the previous and current state of the record, and if it was previously Closed (state = 7) and is now Active, it calculates the time since closure. If the reopening happened within 5 minutes, it:
+Triggers an event incident.reopened_quickly for notifications or logging.
+Adds a work note explaining the automatic flag.
+Sets a custom flag field u_reopened_flag to true for tracking.
+This is useful for identifying and tracking incidents that are quickly reopened, possibly indicating incomplete resolution.