From 34b16023bbc8c136c7e5650313214b5fbcafd813 Mon Sep 17 00:00:00 2001
From: Code with bhav <92107107+bhavyaa30@users.noreply.github.com>
Date: Thu, 9 Oct 2025 12:01:20 +0530
Subject: [PATCH 1/3] script.js

---
 .../script.js                                 | 28 +++++++++++++++++++
 1 file changed, 28 insertions(+)
 create mode 100644 Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/script.js

diff --git a/Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/script.js b/Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/script.js
new file mode 100644
index 0000000000..80456d4388
--- /dev/null
+++ b/Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/script.js	
@@ -0,0 +1,28 @@
+(function executeRule(current, previous) {
+
+    // Trigger only when user becomes inactive
+    if (previous.active && !current.active) {
+        gs.info("User " + current.name + " became inactive. Reassigning their open tasks...");
+
+        // GlideRecord to find open tasks assigned to the user
+        var taskGR = new GlideRecord('task');
+        taskGR.addQuery('assigned_to', current.sys_id);
+        taskGR.addQuery('state', '!=', 3); // Exclude closed tasks
+        taskGR.query();
+
+        while (taskGR.next()) {
+            // Reassign to user's manager if available
+            if (current.manager) {
+                taskGR.assigned_to = current.manager;
+                gs.info("Task " + taskGR.number + " reassigned to manager " + current.manager.name);
+            } else {
+                // Fallback to default group
+                taskGR.assignment_group = 'YOUR_DEFAULT_GROUP_SYS_ID';
+                gs.info("Task " + taskGR.number + " reassigned to default group.");
+            }
+
+            taskGR.update();
+        }
+    }
+
+})(current, previous);

From 59fb4e293b66efc59102c4bd658d68a0399e38ac Mon Sep 17 00:00:00 2001
From: Code with bhav <92107107+bhavyaa30@users.noreply.github.com>
Date: Thu, 9 Oct 2025 12:05:36 +0530
Subject: [PATCH 2/3] readme.md

---
 .../readme.md                                          | 10 ++++++++++
 1 file changed, 10 insertions(+)
 create mode 100644 Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/readme.md

diff --git a/Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/readme.md b/Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/readme.md
new file mode 100644
index 0000000000..3b533ad356
--- /dev/null
+++ b/Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/readme.md	
@@ -0,0 +1,10 @@
+## Purpose
+Automatically reassigns tasks or incidents when the currently assigned user becomes inactive.
+This ensures that no work item stays unattended due to user deactivation, termination, or role changes, maintaining operational continuity and SLA compliance.
+## Tables Applicable:
+Any task-based table, such as incident, problem, change_request, etc.
+## Implementation Details
+Table: sys_user
+Trigger: Business Rule – After Update
+Condition: current.active == false && previous.active == true
+Purpose: Trigger logic only when a user becomes inactive.

From 8a70d909cb580e83e269b43f07659b01e27c9d75 Mon Sep 17 00:00:00 2001
From: Code with bhav <92107107+bhavyaa30@users.noreply.github.com>
Date: Thu, 9 Oct 2025 14:57:01 +0530
Subject: [PATCH 3/3] Update script.js

---
 .../script.js                                     | 15 ++++-----------
 1 file changed, 4 insertions(+), 11 deletions(-)

diff --git a/Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/script.js b/Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/script.js
index 80456d4388..876c779d9e 100644
--- a/Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/script.js	
+++ b/Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/script.js	
@@ -11,18 +11,11 @@
         taskGR.query();
 
         while (taskGR.next()) {
-            // Reassign to user's manager if available
-            if (current.manager) {
-                taskGR.assigned_to = current.manager;
-                gs.info("Task " + taskGR.number + " reassigned to manager " + current.manager.name);
-            } else {
-                // Fallback to default group
-                taskGR.assignment_group = 'YOUR_DEFAULT_GROUP_SYS_ID';
-                gs.info("Task " + taskGR.number + " reassigned to default group.");
-            }
-
+            // Add a work note to notify assignment group
+            taskGR.work_notes = "Assigned user '" + current.name + "' is inactive. Please take necessary action.";
             taskGR.update();
-        }
+
+            gs.info("Work note added to task " + taskGR.number);
     }
 
 })(current, previous);