Auto Save Draft Feature

[Maheshkh9738]

PR Description: This project implements an Auto Save Draft feature for ServiceNow Catalog Items. It automatically saves the user’s progress (form variables) every few minutes to prevent data loss if the session times out or the browser closes. it Prevents data loss during long form filling.

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[ravichandra1998g]

Hello @Maheshkh9738
We already have OOB feature that enables drafting a catalog item

Save a draft of a catalog item.
https://www.servicenow.com/docs/auth/login/?redirect=%2Fbundle%2Fzurich-servicenow-platform%2Fpage%2Fproduct%2Fservice-catalog-management%2Ftask%2Fsave-draft-catalog-item.html&sso=true

[ravichandra1998g]

Hello @Maheshkh9738
Did you get a chance to check my comments?

[Maheshkh9738]

Hi Ravichandra, Thank you for your feedback. I'd like to clarify how the proposed Auto Save Draft Feature differs from the out-of-box functionality: • OOB Behavior: ServiceNow does not automatically save catalog form progress. Data is only saved when the user submits the request or adds it to the cart. If the user navigates away or closes the browser, all unsaved data is lost. • Proposed Feature: Our implementation introduces: • Automatic draft saving at regular intervals (e.g., every few minutes) using GlideAjax. • Storage of incomplete form data in a custom draft table. • Ability for users to resume from where they left off without losing progress. This enhancement improves user experience for long or complex forms and reduces frustration caused by accidental navigation or session timeouts. Thanks, Mahesh

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On Wed, 29 Oct 2025 at 5:13 PM, Ravi Chandra ***@***.***> wrote: *ravichandra1998g* left a comment (ServiceNowDevProgram/code-snippets#2584) <#2584 (comment)> Hello @Maheshkh9738 <https://github.com/Maheshkh9738> Did you get a chance to check my comments? — Reply to this email directly, view it on GitHub <#2584 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BY4T3PCRFTYO5NAQ7EKKL4332CR7DAVCNFSM6AAAAACKOKIUYWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTINRRGA4TKMJUGA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[ravichandra1998g]

looks good

[ravichandra1998g]

Hello @Maheshkh9738

This snippet would require additional checks like cleaning up the draft records once the user submits the records. So that user wants to submit another record, the form will not consider the old draft.

also, If a user keeps the form open for a long time, this interval keeps firing indefinitely — you might want to clear it when the form is submitted.

[ravichandra1998g]

Hello @Maheshkh9738

Did you get a chance to check?

[ravichandra1998g]

I'm still approving this for the spirit of Hactoberfest!
Thank you for submitting!