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Original file line number Diff line number Diff line change
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This project implements an Auto Save Draft feature for ServiceNow Catalog Items. It automatically saves the user’s progress (form variables) every few minutes to prevent data loss if the session times out or the browser closes. it Prevents data loss during long form filling.



features
Auto-save catalog form data every 2 minutes.
Stores draft data in a custom table.
Restores saved data when the user reopens the catalog item.
Works in Service Portal
Original file line number Diff line number Diff line change
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var CatalogDraftUtils = Class.create();
CatalogDraftUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {
saveDraft: function() {
var userId = gs.getUserID();
var catalogItem = this.getParameter('sysparm_catalog_item');
var draftData = this.getParameter('sysparm_draft_data');

var gr = new GlideRecord('u_catalog_draft');
gr.addQuery('user', userId);
gr.addQuery('catalog_item', catalogItem);
gr.query();
if (gr.next()) {
gr.variables_json = draftData;
gr.last_saved = new GlideDateTime();
gr.update();
} else {
gr.initialize();
gr.user = userId;
gr.catalog_item = catalogItem;
gr.variables_json = draftData;
gr.last_saved = new GlideDateTime();
gr.insert();
}
return 'Draft saved successfully';
},
type: 'CatalogDraftUtils'
});
Original file line number Diff line number Diff line change
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function onLoad() {
console.log('Auto Save Draft initialized');

setInterval(function() {
var draftData = {
hardware_name: g_form.getValue('hardware_name'),
quantity: g_form.getValue('quantity')
};

var ga = new GlideAjax('CatalogDraftUtils');
ga.addParam('sysparm_name', 'saveDraft');
ga.addParam('sysparm_catalog_item', g_form.getValue('sys_id')); // Catalog item sys_id
ga.addParam('sysparm_draft_data', JSON.stringify(draftData));

ga.getXMLAnswer(function(response) {
console.log('Draft saved: ' + response);
});
}, 120000); // Every 2 minutes
}
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