diff --git a/Server-Side Components/Background Scripts/Identify Inactive users with tickets/README.md b/Server-Side Components/Background Scripts/Identify Inactive users with tickets/README.md
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+# ServiceNow Background Script – Identify Inactive Users with Open Incidents
+
+This background script helps admin to identify **inactive users** who still have **open incidents** assigned to them.  
+It’s particularly useful during **user cleanup, offboarding audits, or reassignment activities** to ensure no tickets remain unaddressed.
diff --git a/Server-Side Components/Background Scripts/Identify Inactive users with tickets/identify_inactive_users_with_open_tickets.js b/Server-Side Components/Background Scripts/Identify Inactive users with tickets/identify_inactive_users_with_open_tickets.js
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+++ b/Server-Side Components/Background Scripts/Identify Inactive users with tickets/identify_inactive_users_with_open_tickets.js	
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+var user = new GlideRecord('sys_user');
+user.addQuery('active', false);
+user.query();
+while (user.next()) {
+    var inc = new GlideRecord('incident');
+    inc.addQuery('assigned_to', user.sys_id);
+    inc.addQuery('state', '!=', 7); // not Closed
+    inc.query();
+    while (inc.next()) {
+        gs.info('Inactive user with open ticket: ' + user.name + ' → ' + inc.number);
+    }
+}