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Validate an Interaction record to check if that is a FCR(First Call Resolution) #2609
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Merged
ravichandra1998g
merged 23 commits into
ServiceNowDevProgram:main
from
Suri123789:second-pull-request
Oct 29, 2025
Merged
Validate an Interaction record to check if that is a FCR(First Call Resolution) #2609
ravichandra1998g
merged 23 commits into
ServiceNowDevProgram:main
from
Suri123789:second-pull-request
Oct 29, 2025
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… variable selection in catalog/readme.md
… variable selection in catalog/script.js
…it is an FCR(First Call Resolution)/readme.md
…it is an FCR(First Call Resolution)/script.js
ravichandra1998g
approved these changes
Oct 29, 2025
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looks good to me
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PR Description:
I have created a client script in the new folder for validation of an interaction.
This Client Script ensures proper validation when resolving an Interaction record in ServiceNow.
It prevents a user from marking an Interaction as Closed Complete without proper justification.
Pull Request Checklist
Overview
Code Quality
Repository Structure Compliance
Core ServiceNow APIs/Server-Side Components/Client-Side Components/Modern Development/Integration/Specialized Areas/Documentation
Restrictions