From d97a79e81e204c858155bb00b8d9221cdea0f930 Mon Sep 17 00:00:00 2001
From: Paulsylo <146231421+Paulsylo25@users.noreply.github.com>
Date: Wed, 16 Oct 2024 22:41:58 -0500
Subject: [PATCH 1/2] Create GlideAggregate_GroupingIncidentsbyCategory.js

---
 .../GlideAggregate_GroupingIncidentsbyCategory.js      | 10 ++++++++++
 1 file changed, 10 insertions(+)
 create mode 100644 GlideAggregate/GlideAggregate_GroupingIncidentsbyCategory.js

diff --git a/GlideAggregate/GlideAggregate_GroupingIncidentsbyCategory.js b/GlideAggregate/GlideAggregate_GroupingIncidentsbyCategory.js
new file mode 100644
index 0000000..3c8c6f4
--- /dev/null
+++ b/GlideAggregate/GlideAggregate_GroupingIncidentsbyCategory.js
@@ -0,0 +1,10 @@
+var ga = new GlideAggregate('incident');
+ga.groupBy('category');
+ga.addAggregate('COUNT', 'number');
+ga.query();
+
+while (ga.next()) {
+  var category = ga.get('category');
+  var count = ga.get('result');
+  gs.info('Category: ' + category + ', Count: ' + count);
+}

From 6e4eabc01975323908154bcb34677545a95a48e7 Mon Sep 17 00:00:00 2001
From: Paulsylo <146231421+Paulsylo25@users.noreply.github.com>
Date: Thu, 17 Oct 2024 14:36:35 -0500
Subject: [PATCH 2/2] Update and rename
 GlideAggregate_GroupingIncidentsbyCategory.js to
 GlideAggregate_GroupingIncidents_Calculate_AverageTimetoclose.js

I changed the code to group the incidents by the assigned user and count  the number of incidents assigned to them and average time take to close
---
 ...oupingIncidents_Calculate_AverageTimetoclose.js | 14 ++++++++++++++
 .../GlideAggregate_GroupingIncidentsbyCategory.js  | 10 ----------
 2 files changed, 14 insertions(+), 10 deletions(-)
 create mode 100644 GlideAggregate/GlideAggregate_GroupingIncidents_Calculate_AverageTimetoclose.js
 delete mode 100644 GlideAggregate/GlideAggregate_GroupingIncidentsbyCategory.js

diff --git a/GlideAggregate/GlideAggregate_GroupingIncidents_Calculate_AverageTimetoclose.js b/GlideAggregate/GlideAggregate_GroupingIncidents_Calculate_AverageTimetoclose.js
new file mode 100644
index 0000000..137bd4f
--- /dev/null
+++ b/GlideAggregate/GlideAggregate_GroupingIncidents_Calculate_AverageTimetoclose.js
@@ -0,0 +1,14 @@
+var ga = new GlideAggregate('incident');
+ga.addQuery('state', '!=', 'Closed'); // Filter for open incidents only
+ga.groupBy('assigned_to');
+ga.addAggregate('COUNT', 'number');
+ga.addAggregate('AVG', 'time_to_close');
+ga.query();
+
+while (ga.next()) {
+  var assigned_to = ga.get('assigned_to');
+  var count = ga.get('result');
+  var avgTimeToClose = ga.get('result.avg_time_to_close');
+
+  gs.info('Assigned to: ' + assigned_to + ', Incident Count: ' + count + ', Average Time to Close: ' + avgTimeToClose);
+}
diff --git a/GlideAggregate/GlideAggregate_GroupingIncidentsbyCategory.js b/GlideAggregate/GlideAggregate_GroupingIncidentsbyCategory.js
deleted file mode 100644
index 3c8c6f4..0000000
--- a/GlideAggregate/GlideAggregate_GroupingIncidentsbyCategory.js
+++ /dev/null
@@ -1,10 +0,0 @@
-var ga = new GlideAggregate('incident');
-ga.groupBy('category');
-ga.addAggregate('COUNT', 'number');
-ga.query();
-
-while (ga.next()) {
-  var category = ga.get('category');
-  var count = ga.get('result');
-  gs.info('Category: ' + category + ', Count: ' + count);
-}