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Switch to tickets endpoint with Cerb #1

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abrenner opened this issue Jan 13, 2021 · 1 comment · Fixed by #3
Closed

Switch to tickets endpoint with Cerb #1

abrenner opened this issue Jan 13, 2021 · 1 comment · Fixed by #3
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enhancement New feature or request
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plugin-cerb

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@abrenner
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Opening tickets currently uses the records endpoint which does not trigger bot behaviors with Cerb. By switching to the tickets endpoint bot behaviors should be triggered.

https://cerb.ai/docs/api/endpoints/tickets/
@abrenner abrenner added the enhancement New feature or request label Jan 13, 2021
@abrenner abrenner self-assigned this Jan 13, 2021
@abrenner abrenner added this to In progress in plugin-cerb Jan 13, 2021
@abrenner
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Need to switch to parser endpoints as the tickets endpoint opens and replies to tickets as worker for Cerb and not as a client of Cerb.

https://cerb.ai/docs/api/endpoints/parser/

@abrenner abrenner mentioned this issue Jan 15, 2021
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plugin-cerb automation moved this from In progress to Done Jan 15, 2021
abrenner added a commit that referenced this issue Jan 15, 2021
@abrenner
Enable Bot Behaviors on Ticket Creation and Replies Fixes #1 (#3)
9636379 
Enable Bot Behaviors on Ticket Creation and Replies Fixes #1

Switching to the parser endpoint rather then records will enable Cerb Bot Behaviors to work on ticket creation and replies. The records endpoint is a low level API that bypasses behaviors (for good reason). The records API is great for mass import of past ticket history where you would want behaviors to be triggered.

This should fix and close #1

Signed-off-by: Adam Brenner <adam@solidnetwork.org>
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enhancement New feature or request
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Enable Bot Behaviors on Ticket Creation and Replies Fixes #1 SolidNetSoftware/plugin-cerberus
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@abrenner