From 6247af129d604163c5815db1edc14a7d0b5fb7a3 Mon Sep 17 00:00:00 2001
From: "claude[bot]" <41898282+claude[bot]@users.noreply.github.com>
Date: Thu, 9 Apr 2026 14:37:50 +0000
Subject: [PATCH 1/2] docs: add note about special character restrictions in
 Workday LMS credentials

Workday doesn't allow certain special characters in username/password.
Added a note in the account creation step to help users avoid the
'Could not validate credentials' error caused by unsupported characters.

Fixes #384

Co-authored-by: Max Strivens <mstrivens@users.noreply.github.com>
---
 connection-guides/lms/workdaylearning.mdx | 4 ++++
 1 file changed, 4 insertions(+)

diff --git a/connection-guides/lms/workdaylearning.mdx b/connection-guides/lms/workdaylearning.mdx
index 26c312b..b26ef9b 100644
--- a/connection-guides/lms/workdaylearning.mdx
+++ b/connection-guides/lms/workdaylearning.mdx
@@ -70,6 +70,10 @@ import IntegrationFooter from "/snippets/integration-footer.mdx";
   <Step title="Enter Account Information">
     Enter a username and password in the Account Information section on the "Create Integration System User" page.
 
+    <Note>
+      Workday doesn't allow certain special characters in the username and password. If you receive the error message "Could not validate credentials, please check your credentials and try again," this may be due to the use of unsupported special characters. Try using alphanumeric characters and common special characters like hyphens or underscores.
+    </Note>
+
     <Frame>
       <img className='rounded-md' style={{ margin: '0 auto', border: '1px solid #efefef' }} alt="Account Information" src="/images/workday/image6.png" />
     </Frame>

From 243d0d17e0dba1048f1d860835f24dfee48db87e Mon Sep 17 00:00:00 2001
From: Max Strivens <74908625+mstrivens@users.noreply.github.com>
Date: Thu, 9 Apr 2026 15:46:09 +0100
Subject: [PATCH 2/2] Update connection-guides/lms/workdaylearning.mdx

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
---
 connection-guides/lms/workdaylearning.mdx | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/connection-guides/lms/workdaylearning.mdx b/connection-guides/lms/workdaylearning.mdx
index b26ef9b..15b5d21 100644
--- a/connection-guides/lms/workdaylearning.mdx
+++ b/connection-guides/lms/workdaylearning.mdx
@@ -71,7 +71,7 @@ import IntegrationFooter from "/snippets/integration-footer.mdx";
     Enter a username and password in the Account Information section on the "Create Integration System User" page.
 
     <Note>
-      Workday doesn't allow certain special characters in the username and password. If you receive the error message "Could not validate credentials, please check your credentials and try again," this may be due to the use of unsupported special characters. Try using alphanumeric characters and common special characters like hyphens or underscores.
+      If you receive the error message "Could not validate credentials, please check your credentials and try again," your username or password may include unsupported characters. As a troubleshooting step, try using only alphanumeric characters.
     </Note>
 
     <Frame>