diff --git a/docs/platform-services/automation-service/app-central/integrations/servicenow-v2.md b/docs/platform-services/automation-service/app-central/integrations/servicenow-v2.md index 84ccfa9782..0fc314283c 100644 --- a/docs/platform-services/automation-service/app-central/integrations/servicenow-v2.md +++ b/docs/platform-services/automation-service/app-central/integrations/servicenow-v2.md @@ -6,8 +6,8 @@ import useBaseUrl from '@docusaurus/useBaseUrl'; servicenow -***Version: 2.5 -Updated: May 31, 2024*** +***Version: 2.6 +Updated: Jan 13, 2025*** ServiceNow V2 SaaS is for technical management support - create, update, and gather ServiceNow ticket information. @@ -44,26 +44,26 @@ Query used to filter the result set. Building the query: -Syntax: sysparm\_query=<col\_name><operator><value>. +Syntax: `` -* <col\_name>: Name of the table column to filter against. -* <operator>: Supports the following values: -=: Exactly matches <value>. -!=: Does not match <value>. -^: Logically AND multiple query statements. -^OR: Logically OR multiple query statements. -LIKE: <col\_name> contains the specified string. Only works for <col\_name> fields whose data type is string. -STARTSWITH: <col\_name> starts with the specified string. Only works for <col\_name> fields whose data type is string. -ENDSWITH: <col\_name> ends with the specified string. Only works for <col\_name> fields whose data type is string. -* <value>: Value to match against. +* ``: Name of the table column to filter against. +* ``: Supports the following values: + * `=:` Exactly matches ``. + * `!=`: Does not match ``. + * `^`: Logically AND multiple query statements. + * `^OR`: Logically OR multiple query statements. + * `LIKE`: `` contains the specified string. Only works for `` fields whose data type is string. + * `STARTSWITH`: `` starts with the specified string. Only works for `` fields whose data type is string. + * `ENDSWITH`: `` ends with the specified string. Only works for `` fields whose data type is string. +* ``: Value to match against. All parameters are case-sensitive. Queries can contain more than one entry. -For example: sysparm\_query=<col\_name><operator><value>[<operator><col\_name><operator><value>] +For example: `[]` -For more info please check the official API doc: <https://developer.servicenow.com/dev.do#!/reference/api/sandiego/rest/c_TableAPI#table-GET> +For more information check the [ServiceNow API documentation](https://developer.servicenow.com/dev.do#!/reference/api/xanadu/rest/c_TableAPI#table-GET). **Create Ticket** @@ -92,3 +92,4 @@ Ticketing System * June 30, 2023 (v2.3) - Integration code improved. * April 5, 2024 (v2.4) - Fixed an issue that prevents the resource testing to work correctly. * May 31, 2024 (v2.5) - Fixed an issue in actions **Create Ticket** and **Update Ticket** in which the JSON Query field was not visible. +* Jan 13, 2025 (v2.6) - Modified hint of the **query** field as it was misleading.