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Windows 10. Nothing happens when I open SyncPlay. #208

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themegabyte opened this Issue Dec 2, 2018 · 9 comments

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@themegabyte
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themegabyte commented Dec 2, 2018

Hello Guys,

Could you please have a look at my issue? I cannot seem to debug it. I am quite lost. When I double click SyncPlay.exe, nothing happens.

My config is up to date windows 10 (12/2/18), SyncPlay 1.6.1, VLC 3.0.4.

Please help. Thank you and Regards.

Video of the issue: https://youtu.be/GB7vLslNk3U

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Et0h commented Dec 2, 2018

Please try the Syncplay portable version available from https://github.com/Syncplay/syncplay/releases/download/v1.6.1/Syncplay_1.6.1_Portable.zip

If that doesn't work then please install the Microsoft Visual C++ 2010 Redistributable Package (x64) available from: https://www.microsoft.com/en-us/download/details.aspx?id=14632

If that doesn't work then please install the Microsoft Visual C++ 2008 Redistributable Package (x86) available from https://www.microsoft.com/en-gb/download/details.aspx?id=29

Please report back on if that works and if so what did the trick.

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Et0h commented Dec 9, 2018

If that does not work yo could also try the Visual C++ Redistributable for Visual Studio 2015 available from https://www.microsoft.com/en-us/download/details.aspx?id=48145&751be11f-ede8-5a0c-058c-2ee190a24fa6=True

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Kardzhilov commented Dec 29, 2018

same issue as OP, i tried the suggestions and they didn't help

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Et0h commented Dec 30, 2018

@themegabyte @Kardzhilov Three more things to try:

  1. Checking %APPDATA%.syncplay.log to see if it contains any error information.
  2. Running Syncplay as administrator.
  3. Trying Syncplay 1.5.5: https://syncplay.pl/Syncplay_v1.5.5_Portable.zip
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Kardzhilov commented Dec 30, 2018

@themegabyte @Kardzhilov Three more things to try:

  1. Checking %APPDATA%.syncplay.log to see if it contains any error information.
  2. Running Syncplay as administrator.
  3. Trying Syncplay 1.5.5: https://syncplay.pl/Syncplay_v1.5.5_Portable.zip
  1. No log file found, only a config file that seemed fine.
  2. Did not make a change.
  3. Works! Something must have been changed between that version and the newest that just makes it refuse to start up
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Et0h commented Dec 31, 2018

@Kardzhilov @themegabyte Please try out https://bintray.com/alby128/Syncplay/download_file?file_path=Syncplay_1.6.2_Portable.zip and let us know if it works. In this test version of Syncplay @albertosottile has updated pypiwin32 and pyside2 and it would be useful to know if that fixes the issue.

I'm not sure, but but it is also possible that if you run Syncplay with the --debug command line switch then it will make it more likely to create a useful .syncplay.log file in %APPDATA (just don't leave it in --debug mode all the time or your log file will get pretty long).

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mrg0lden commented Jan 3, 2019

Hey, I had the same problem, but got it resolved by installing Microsoft VS C++ 2010 Redistributable and 2013 Redistributable both x86 and x64.

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Kardzhilov commented Jan 18, 2019

@Kardzhilov @themegabyte Please try out https://bintray.com/alby128/Syncplay/download_file?file_path=Syncplay_1.6.2_Portable.zip and let us know if it works. In this test version of Syncplay @albertosottile has updated pypiwin32 and pyside2 and it would be useful to know if that fixes the issue.

I'm not sure, but but it is also possible that if you run Syncplay with the --debug command line switch then it will make it more likely to create a useful .syncplay.log file in %APPDATA (just don't leave it in --debug mode all the time or your log file will get pretty long).

I was unable to figure out how to start it with debug mode, but version 1.6.2 works! I tested 1.6.1 and it still does not work so the changes have helped :)

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themegabyte commented Jan 21, 2019

Hey guys, So sorry for not following up on this. My syncPlay started working after a windows update. Very weird but that's how it got fixed.

@Et0h Thanks for the path to the log file. I will refer to it if it doesn't work again.

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