Syncplay won't open

[Pandoroz]

Describe the bug
The program doesn't open, I installed the 32bit NET version with the requirements described but nothing, I saw another post where it works with the portable version 1.6.8.

To Reproduce
Steps to reproduce the behavior:

1. When I open the program

Expected behavior

Screenshots

Version and platform:

• OS: Windows 10 Pro x64
• Syncplay version and build type: Syncplay 1.7.0
• Media player and version: VLC 3.0.18 Vetinari

Additional context

[Et0h]

Hi, some questions:

1. What do you mean by NET version?
2. Have you installed Microsoft Visual C++ 2015 Redistributable Update 3 vc_redist.x86.exe available from https://www.microsoft.com/en-us/download/details.aspx?id=53587 ?
3. Do you get anything in %APPDATA%\Syncplay.log - you may need to run Syncplay with the --debug command line switch.
4. Does the 1.7.1 RC1 portable available from https://github.com/Syncplay/syncplay/releases/tag/v1.7.1-RC1 work?
5. Does 1.6.8 portable work for you?
6. Are you using any anti-virus which might be causing problems?
7. Are your graphics card drivers up to date?
8. Does restarting your computer fix it?

[Pandoroz]

1. I mean the package year or whatever you can call it
2. Yes, I also tried to install it from the given link and got an error:
   https://pastebin.com/pJyPFPSK
3. I didn't think about logs, how should I add --debug?

Logs

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "syncplayClient.py", line 17, in
File "syncplay\ep_client.pyc", line 8, in main
File "syncplay\clientManager.pyc", line 9, in run
File "syncplay\ui\ConfigurationGetter.pyc", line 553, in getConfiguration
File "syncplay\ui\ConfigurationGetter.pyc", line 455, in _forceGuiPrompt
File "syncplay\ui\ConfigurationGetter.pyc", line 419, in _promptForMissingArguments
File "syncplay\players\playerFactory.pyc", line 11, in getAvailablePlayerPaths
File "syncplay\players\mpv.pyc", line 80, in getDefaultPlayerPathsList
File "syncplay\players\mpv.pyc", line 103, in getExpandedPath
File "ntpath.pyc", line 651, in realpath
File "ntpath.pyc", line 601, in _getfinalpathname_nonstrict
FileNotFoundError: [WinError 53] Impossibile trovare il percorso di rete: '\\UnLockCatch\tools\vcruntime;'

5. No
7. No, if I remember the package downloaded from another post didn't have a library or anything similar
8. No
9. Yes
10. No

[Et0h]

Thanks for answering those questions. The reference to vcruntime in the logs does seem to indicate to me that it relates to the correct Microsoft Visual C++ Redistributable needing to be installed.

I just checked what I installed when I re-installed windows recently, and it wasn't the 2015 Redistributable but a more recent bundle. As such, please try the Visual Studio 2015, 2017, 2019, and 2022 redistributable which as per https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 is available from https://aka.ms/vs/17/release/vc_redist.x86.exe and let me know how it works. If it resolves the problem then I will update the Syncplay guidance accordingly.

[Pandoroz]

I tried reinstalling it but nothing, the program continues to crash.

[Et0h]

I'm not talking about re-installing the 2015 Redistributable, but installing the 2015-2022 Redistributable.

[Pandoroz]

I intended to reinstall the 2015-2022 Redistributable

[Et0h]

Does syncplayServer.exe run okay for you?

[Pandoroz]

Yes, i think

[Et0h]

As you are the only Windows user reporting this issue I'm not sure what can be done to fix it, but it seems like a Windows library issue rather than a Syncplay issue. If you figure out how to fix it please let us know so we can update our guidance.

In the meantime I can provide a workaround through a a console version of Syncplay that does not rely on those Windows dependencies. Please download this from: https://github.com/Syncplay/syncplay/actions/runs/6214207919?pr=631

[Pandoroz]

After an hour of understanding how it works I managed to understand and it works, I'll see if I can fix it and I'll inform you, thank you very much

[MicroMihai4]

The problem persists.
I've tried all the ways, but nothing is wrong.
The log is full of this:

":259: UserWarning: You are using cryptography on a 32-bit Python on a 64-bit Windows Operating System. Cryptography will be significantly faster if you switch to using a 64-bit Python.
WNDPROC return value cannot be converted to LRESULT
TypeError: WPARAM is simple, so must be an int object (got NoneType)"

[Et0h]

@MicroMihai4 Is this issue reasolved by running an x64 (64-bit) version of Syncplay.exe/SyncplayConsole.exe?
https://github.com/Syncplay/syncplay/actions/runs/6488218619

[Et0h]

I've tried running Syncplay.exe and SyncplayConsole.exe from the portable version of Syncplay at https://github.com/Syncplay/syncplay/actions/runs/6488079163 (current GIT HEAD) on fresh VM installs of Windows 10 (32-bit and 64-bit) and Windows 11 and they all work once vc_redist.x86.exe is installed. I also tried syncplayServer.exe on Windows 11 and that worked too. Hopefully that means this issue can now be closed, but I'll leave it open for a bit just in case following those instructions doesn't work for anyone.