• General
  • Activity and History Logging
  • Live TV
  • Notifications
  • Newsletters
  • Windows
  • OSX
  • QNAP
  • Snap
  • General
  • Q: I am receiving some weird datatable warnings.
  • Q: I forgot my username and/or password!
  • Q: I can't reach the web interface!
  • Q: Tautulli is not updating, it just goes back to the homepage without updating.
  • Git based installation
  • ZIP install
  • Q: When I try to update Tautulli, it keeps telling me "Please commit your changes or stash them before you can merge."
  • Q: What does the warning "Unable to retrieve data" mean? Is this a problem?
  • Q: My libraries are duplicated! How do I remove them?
  • Q: How can I access Tautulli outside my home network?
  • Q: Why does Tautulli not work with my reverse proxy setup?
  • Q: I need to move/reinstall Tautulli. Can I keep my history and statistics?
  • Q: Help! I accidentally deleted a user/library! How can I add it back?
  • Undeleting a user
  • Undeleting a library
  • Q: Can I import my history from PlexWatch/Plexivity?
  • Q: Where can I find my Tautulli logs?
  • Q: Tautulli says "There was an error communicating with your Plex Server", and the logs say "Status code 401".
  • Q: Tautulli can't connect to my Plex server locally with "Use SSL" checked.
  • Q: My Tautulli database got corrupted: "DatabaseError: database disk image is malformed" or "sqlite3.OperationalError".
  • The Easy Way
  • The Long Way
  • Q: Tautulli cannot read my Plex log file.
  • Q: Tautulli won't start due to a corrupted config file
  • Q: What data is being collected using Google Analytics?
  • Q: I'm seeing an "Unable to connect to remote host because of a SSL error." message when trying to update.
  • Q: Does Tautulli have to be installed on the same machine as my Plex Server?
  • Q: Recently added items are not showing up on the homepage.
  • Q: My users list is not updating and I am seeing "Status code 404" in the logs.
  • Q: My media info table is not loading.
  • Q: I get a warning that my Docker volume mount is not configured properly.
  • Q: Where is my Tautulli data (config.ini/tautulli.db) saved?
  • Activity and History Logging
  • Q: What is the grey progress bar under the current activity?
  • Q: I can see the streams on the homepage, but nothing is being logged.
  • Q: Do I need to keep Tautulli running to record history?
  • Q: Can Tautulli import history from before it was installed?
  • Q: Watch history isn't showing up under "Recently Watched" on the homepage.
  • Q: After resuming a media item, it shows up as two plays in Tautulli.
  • Q: The logs keep telling me "Failed to write sessionKey XX ratingKey YY to the database. Will try again on the next pass."
  • Q: Can I see which items in my libraries are the least watched?
  • Q: My concurrent streams statistic is showing an insane number!
  • Q: I am seeing history entries with very long duration times.
  • Q: Why does the bandwidth show as higher than the quality?
  • Q: I moved media in Plex, now Tautulli is linking to the wrong item/showing up twice!
  • Q: I'm seeing the same artist twice on the homepage!
  • Q: Why are items showing up as 127.0.0.1 for the IP address?
  • Q: My playback stop notifications are not working.
  • Q: Can I disable history logging for a specific user/library?
  • Live TV
  • Q: Why do I suddenly have a "Live TV" library?
  • Q: Why don't I see the "Live TV" library?
  • Q: I played multiple shows on Live TV but Tautulli says I only watched one show the entire time.
  • Q: How do I disable history logging for Live TV?
  • Q: Can I view the history for an entire TV show I watched on Live TV similar to TV shows in my own library?
  • Q: How do I hide Live TV on the Graphs page?
  • Notifications
  • Q: I can't get Notifications working! Is there a magic trick?
  • Q: My tests say they are successful, but the notification isn't sent and there's nothing in the logs.
  • Q: Can I disable notifications for a specific user/library?
  • Q: Can I disable recently added notifications for TV Shows/Movies?
  • Q: All my recently added notifications are showing S00E01.
  • Q: Why are posters not showing up in my notifications?
  • Q: How do I set up Imgur for notification posters?
  • Q: Facebook notifications are telling me "Insufficient permission to post to target on behalf of the viewer".
  • Q: Facebook notifications are telling me "Some of the aliases you requested do not exist".
  • Q: I'm seeing a "The PyCryptodome library is missing." message!
  • Q: Notifications are sending the wrong text/sending the default text.
  • Q: How do I override the Python version in a script?
  • Q: My recently added notifications are not sending and the logs say "Not notifying again".
  • Newsletters
  • Q: I enabled a library but it's not showing in the newsletter!
  • Q: Gmail is giving me a "Message clipped" message!
  • Q: How do I edit the date format?
  • Q: Images are not showing up in my newsletter emails.
  • Q: I want to customize the newsletter.
  • Windows
  • Q: I enabled HTTPS but received a warning that the pyOpenSSL module is missing. How do I fix this?
  • Q: Tautulli keeps telling me "You're running an unknown version of Tautulli."
  • Q: When trying to update, the logs say "Invalid update data, update failed."
  • Q: I am getting a "DatabaseError: file is encrypted or is not a database"!
  • Q: How can I run Tautulli without the command prompt staying open?
  • Q: The command prompt just flashes open then closes immediately when starting Tautulli.
  • OSX
  • Q: When trying to update, the logs say "Agreeing to the Xcode/iOS license requires admin privileges, please re-run as root via sudo."
  • Q: I'm getting a ValueError: unknown locale: UTF-8 message
  • Q: How do I get rid of the Python rocket icon in my dock?
  • QNAP
  • Q: How do I set the Plex Logs Folder on QNAP?
  • Snap
  • Q: How do I allow Tautulli to access /media and /mnt locations?