I can only see the owner's primary calendar when setting up Team Calendar Sync

Sean McKeon edited this page Oct 25, 2015 · 19 revisions

A couple things could cause this behavior. In both cases you will need to have the calendar owner confirm some things for you (if you ARE the owner then #2 is probably the issue).

1. Permissions

Sometimes the owner needs to share their primary calendar in addition to their secondary calendar. You need some access to the primary in order to sync with the secondary. Most companies share "Availability Only" by default. If not, it will need to be shared manually.
Here's what Team Calendar Sync needs for permissions:

  • Calendar (owner needs to share "Availability Only" with your account)

  • On Call (owner needs to share "Full Details" with your account)

Simply stated:

If you are trying to sync with the primary calendar, you need the following permissions:

  • At least "Full Details" to the primary calendar

If you are trying to sync with a secondary calendar you need the following permissions:

  • At least "Availability Only" to the primary calendar
  • At least "Full Details" to the secondary calendar.

2. Folder Visibility

Double check the primary calendar permissions. Make sure “Folder visible” is checked for the user. The following is a screenshot from Outlook 2010:

3. Folder Structure

Team Calendar Sync will find a primary calendar and any children of the primary calendar. This is the structure that Microsoft forces you to use when you created calendars in Outlook Web App. Outlook Desktop App (like Outlook 2010) allows a bit more flexibility and can be problematic. The correct structure is as follows:

  • Calendar (parent)
    • On Call (child)

I've attached a screenshot of how this looks in Outlook 2010.

Other users have had success moving their calendars to fit this structure.

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