This repository has been archived by the owner. It is now read-only.

WAT not showing up in IE 11 #96

Closed
AnandiNa opened this Issue Jul 28, 2015 · 28 comments

Comments

Projects
None yet
7 participants
@AnandiNa

AnandiNa commented Jul 28, 2015

WAT says it's successfully instlled, but it does not show up in IE 11ool bars..I have uninstalled and reinstalled several times. Can you please help?

Thanks.

@menovak

This comment has been minimized.

Show comment
Hide comment
@menovak

menovak Jul 28, 2015

Member

Hi AnandiNa,

Can you please provide a bit more detail.

Are you installing on Windows 7 or 8, and as 32 bit or 64 bit?

Please use the latest download from Github (
https://github.com/ThePacielloGroup/WebAccessibilityToolbar/releases/tag/2015-05-20)
noting that you must install the proper 32 or 64/32 bit version.

Also, many times once WAT is installed, based on security settings you
sometimes need to 'enable' the toolbar to 'see' it. Look under IE's
menus, View -> Toolbars.

Finally the last item to check, if none of the above fix your problem, look
under Tools -> Internet Options -> Programs -> Manage add-ons, and be sure
the WAT toolbar is enabled under the 'status' column. (right click can be
used to change status)

Please let me know if this helps.

Regards,

Mark
TPG, Engineer

On Tue, Jul 28, 2015 at 2:47 PM, AnandiNa notifications@github.com wrote:

WAT says it's successfully instlled, but it does not show up in IE 11ool
bars..I have uninstalled and reinstalled several times. Can you please help?

Thanks.


Reply to this email directly or view it on GitHub
#96.

Member

menovak commented Jul 28, 2015

Hi AnandiNa,

Can you please provide a bit more detail.

Are you installing on Windows 7 or 8, and as 32 bit or 64 bit?

Please use the latest download from Github (
https://github.com/ThePacielloGroup/WebAccessibilityToolbar/releases/tag/2015-05-20)
noting that you must install the proper 32 or 64/32 bit version.

Also, many times once WAT is installed, based on security settings you
sometimes need to 'enable' the toolbar to 'see' it. Look under IE's
menus, View -> Toolbars.

Finally the last item to check, if none of the above fix your problem, look
under Tools -> Internet Options -> Programs -> Manage add-ons, and be sure
the WAT toolbar is enabled under the 'status' column. (right click can be
used to change status)

Please let me know if this helps.

Regards,

Mark
TPG, Engineer

On Tue, Jul 28, 2015 at 2:47 PM, AnandiNa notifications@github.com wrote:

WAT says it's successfully instlled, but it does not show up in IE 11ool
bars..I have uninstalled and reinstalled several times. Can you please help?

Thanks.


Reply to this email directly or view it on GitHub
#96.

@AnandiNa

This comment has been minimized.

Show comment
Hide comment
@AnandiNa

AnandiNa Jul 28, 2015

Hi:
Thanks for the prompt response.
I am using Windows 7 64 bit OS.
I tried again with the latest download link that you provided and it is still the same..

I couldn’t see “enable” under IE’s View ->tool bars
[cid:image001.png@01D0C953.9DA81010]

Finally, status column on manage add-ons is “New” and both enable and disable are disabled.

[cid:image003.png@01D0C953.F63E9730]

Also, this is not only for me.. Many people In my organization have been facing this issue. We had figured out a workaround ,(uninstall IE 11, install IE 10, and then install WAT and then upgrade to IE 11). That used to work for some time. Now, even that is not working, because installing IE 10 and then upgrading does not work like before.

It will be great if we can find a permanent solution for this problem.

Thanks.
Anandi

From: menovak [mailto:notifications@github.com]
Sent: Tuesday, July 28, 2015 3:58 PM
To: ThePacielloGroup/WebAccessibilityToolbar WebAccessibilityToolbar@noreply.github.com
Cc: Narasimhan, Anandi (CDC/ONDIEH/NCCDPHP) (CTR) idl1@cdc.gov
Subject: Re: [WebAccessibilityToolbar] WAT not showing up in IE 11 (#96)

Hi AnandiNa,

Can you please provide a bit more detail.

Are you installing on Windows 7 or 8, and as 32 bit or 64 bit?

Please use the latest download from Github (
https://github.com/ThePacielloGroup/WebAccessibilityToolbar/releases/tag/2015-05-20)
noting that you must install the proper 32 or 64/32 bit version.

Also, many times once WAT is installed, based on security settings you
sometimes need to 'enable' the toolbar to 'see' it. Look under IE's
menus, View -> Toolbars.

Finally the last item to check, if none of the above fix your problem, look
under Tools -> Internet Options -> Programs -> Manage add-ons, and be sure
the WAT toolbar is enabled under the 'status' column. (right click can be
used to change status)

Please let me know if this helps.

Regards,

Mark
TPG, Engineer

On Tue, Jul 28, 2015 at 2:47 PM, AnandiNa notifications@github.com wrote:

WAT says it's successfully instlled, but it does not show up in IE 11ool
bars..I have uninstalled and reinstalled several times. Can you please help?

Thanks.


Reply to this email directly or view it on GitHub
#96.


Reply to this email directly or view it on GitHubhttps://github.com//issues/96#issuecomment-125735980.

AnandiNa commented Jul 28, 2015

Hi:
Thanks for the prompt response.
I am using Windows 7 64 bit OS.
I tried again with the latest download link that you provided and it is still the same..

I couldn’t see “enable” under IE’s View ->tool bars
[cid:image001.png@01D0C953.9DA81010]

Finally, status column on manage add-ons is “New” and both enable and disable are disabled.

[cid:image003.png@01D0C953.F63E9730]

Also, this is not only for me.. Many people In my organization have been facing this issue. We had figured out a workaround ,(uninstall IE 11, install IE 10, and then install WAT and then upgrade to IE 11). That used to work for some time. Now, even that is not working, because installing IE 10 and then upgrading does not work like before.

It will be great if we can find a permanent solution for this problem.

Thanks.
Anandi

From: menovak [mailto:notifications@github.com]
Sent: Tuesday, July 28, 2015 3:58 PM
To: ThePacielloGroup/WebAccessibilityToolbar WebAccessibilityToolbar@noreply.github.com
Cc: Narasimhan, Anandi (CDC/ONDIEH/NCCDPHP) (CTR) idl1@cdc.gov
Subject: Re: [WebAccessibilityToolbar] WAT not showing up in IE 11 (#96)

Hi AnandiNa,

Can you please provide a bit more detail.

Are you installing on Windows 7 or 8, and as 32 bit or 64 bit?

Please use the latest download from Github (
https://github.com/ThePacielloGroup/WebAccessibilityToolbar/releases/tag/2015-05-20)
noting that you must install the proper 32 or 64/32 bit version.

Also, many times once WAT is installed, based on security settings you
sometimes need to 'enable' the toolbar to 'see' it. Look under IE's
menus, View -> Toolbars.

Finally the last item to check, if none of the above fix your problem, look
under Tools -> Internet Options -> Programs -> Manage add-ons, and be sure
the WAT toolbar is enabled under the 'status' column. (right click can be
used to change status)

Please let me know if this helps.

Regards,

Mark
TPG, Engineer

On Tue, Jul 28, 2015 at 2:47 PM, AnandiNa notifications@github.com wrote:

WAT says it's successfully instlled, but it does not show up in IE 11ool
bars..I have uninstalled and reinstalled several times. Can you please help?

Thanks.


Reply to this email directly or view it on GitHub
#96.


Reply to this email directly or view it on GitHubhttps://github.com//issues/96#issuecomment-125735980.

@menovak

This comment has been minimized.

Show comment
Hide comment
@menovak

menovak Jul 28, 2015

Member

hi Anandi,

I think you tried to attach a picture, but it did not transfer...

I do not have 64 bit Windows 7, so I've CC'd colleague, perhaps he can
check.

1 - under View->Toolbars, there is no enable, just a check box so that WAT
shows up. See attached. Do you even see WAT under this menu?

2 - under manage add ons, you can see in attached, what you should have
when WAT is running in 64 bit on Windows 8.1. Does WAT show up here?

Sorry to hear others within your organization are also having issues. The
most recent WAT was tested on 32/64 bit systems, from different people, and
no one suggested an issue during install when the correct mode was chosen.
Perhaps there is an issue, which is going to take some trouble-shooting.

As always, there could also be a conflicting other 'toolbar' or application
add-on loaded, so that is another option to try, if you have not already
done so, to unload all other add-ons... (or disabled them).

Mark

On Tue, Jul 28, 2015 at 3:39 PM, AnandiNa notifications@github.com wrote:

Hi:
Thanks for the prompt response.
I am using Windows 7 64 bit OS.
I tried again with the latest download link that you provided and it is
still the same..

I couldn’t see “enable” under IE’s View ->tool bars
[cid:image001.png@01D0C953.9DA81010]

Finally, status column on manage add-ons is “New” and both enable and
disable are disabled.

[cid:image003.png@01D0C953.F63E9730]

Also, this is not only for me.. Many people In my organization have been
facing this issue. We had figured out a workaround ,(uninstall IE 11,
install IE 10, and then install WAT and then upgrade to IE 11). That used
to work for some time. Now, even that is not working, because installing IE
10 and then upgrading does not work like before.

It will be great if we can find a permanent solution for this problem.

Thanks.
Anandi

From: menovak [mailto:notifications@github.com]
Sent: Tuesday, July 28, 2015 3:58 PM
To: ThePacielloGroup/WebAccessibilityToolbar <
WebAccessibilityToolbar@noreply.github.com>
Cc: Narasimhan, Anandi (CDC/ONDIEH/NCCDPHP) (CTR) idl1@cdc.gov
Subject: Re: [WebAccessibilityToolbar] WAT not showing up in IE 11 (#96)

Hi AnandiNa,

Can you please provide a bit more detail.

Are you installing on Windows 7 or 8, and as 32 bit or 64 bit?

Please use the latest download from Github (

https://github.com/ThePacielloGroup/WebAccessibilityToolbar/releases/tag/2015-05-20)

noting that you must install the proper 32 or 64/32 bit version.

Also, many times once WAT is installed, based on security settings you
sometimes need to 'enable' the toolbar to 'see' it. Look under IE's
menus, View -> Toolbars.

Finally the last item to check, if none of the above fix your problem,
look
under Tools -> Internet Options -> Programs -> Manage add-ons, and be sure
the WAT toolbar is enabled under the 'status' column. (right click can be
used to change status)

Please let me know if this helps.

Regards,

Mark
TPG, Engineer

On Tue, Jul 28, 2015 at 2:47 PM, AnandiNa notifications@github.com
wrote:

WAT says it's successfully instlled, but it does not show up in IE 11ool
bars..I have uninstalled and reinstalled several times. Can you please
help?

Thanks.


Reply to this email directly or view it on GitHub
#96.


Reply to this email directly or view it on GitHub<
https://github.com/ThePacielloGroup/WebAccessibilityToolbar/issues/96#issuecomment-125735980>.


Reply to this email directly or view it on GitHub
#96 (comment)
.

Member

menovak commented Jul 28, 2015

hi Anandi,

I think you tried to attach a picture, but it did not transfer...

I do not have 64 bit Windows 7, so I've CC'd colleague, perhaps he can
check.

1 - under View->Toolbars, there is no enable, just a check box so that WAT
shows up. See attached. Do you even see WAT under this menu?

2 - under manage add ons, you can see in attached, what you should have
when WAT is running in 64 bit on Windows 8.1. Does WAT show up here?

Sorry to hear others within your organization are also having issues. The
most recent WAT was tested on 32/64 bit systems, from different people, and
no one suggested an issue during install when the correct mode was chosen.
Perhaps there is an issue, which is going to take some trouble-shooting.

As always, there could also be a conflicting other 'toolbar' or application
add-on loaded, so that is another option to try, if you have not already
done so, to unload all other add-ons... (or disabled them).

Mark

On Tue, Jul 28, 2015 at 3:39 PM, AnandiNa notifications@github.com wrote:

Hi:
Thanks for the prompt response.
I am using Windows 7 64 bit OS.
I tried again with the latest download link that you provided and it is
still the same..

I couldn’t see “enable” under IE’s View ->tool bars
[cid:image001.png@01D0C953.9DA81010]

Finally, status column on manage add-ons is “New” and both enable and
disable are disabled.

[cid:image003.png@01D0C953.F63E9730]

Also, this is not only for me.. Many people In my organization have been
facing this issue. We had figured out a workaround ,(uninstall IE 11,
install IE 10, and then install WAT and then upgrade to IE 11). That used
to work for some time. Now, even that is not working, because installing IE
10 and then upgrading does not work like before.

It will be great if we can find a permanent solution for this problem.

Thanks.
Anandi

From: menovak [mailto:notifications@github.com]
Sent: Tuesday, July 28, 2015 3:58 PM
To: ThePacielloGroup/WebAccessibilityToolbar <
WebAccessibilityToolbar@noreply.github.com>
Cc: Narasimhan, Anandi (CDC/ONDIEH/NCCDPHP) (CTR) idl1@cdc.gov
Subject: Re: [WebAccessibilityToolbar] WAT not showing up in IE 11 (#96)

Hi AnandiNa,

Can you please provide a bit more detail.

Are you installing on Windows 7 or 8, and as 32 bit or 64 bit?

Please use the latest download from Github (

https://github.com/ThePacielloGroup/WebAccessibilityToolbar/releases/tag/2015-05-20)

noting that you must install the proper 32 or 64/32 bit version.

Also, many times once WAT is installed, based on security settings you
sometimes need to 'enable' the toolbar to 'see' it. Look under IE's
menus, View -> Toolbars.

Finally the last item to check, if none of the above fix your problem,
look
under Tools -> Internet Options -> Programs -> Manage add-ons, and be sure
the WAT toolbar is enabled under the 'status' column. (right click can be
used to change status)

Please let me know if this helps.

Regards,

Mark
TPG, Engineer

On Tue, Jul 28, 2015 at 2:47 PM, AnandiNa notifications@github.com
wrote:

WAT says it's successfully instlled, but it does not show up in IE 11ool
bars..I have uninstalled and reinstalled several times. Can you please
help?

Thanks.


Reply to this email directly or view it on GitHub
#96.


Reply to this email directly or view it on GitHub<
https://github.com/ThePacielloGroup/WebAccessibilityToolbar/issues/96#issuecomment-125735980>.


Reply to this email directly or view it on GitHub
#96 (comment)
.

@patrickhlauke

This comment has been minimized.

Show comment
Hide comment
@patrickhlauke

patrickhlauke Jul 28, 2015

Member

Wondering if this may be related to some Group Policy that was set for all users in the organisation? See for instance http://community.spiceworks.com/how_to/1428-use-gpo-to-disable-those-annoying-toolbars-in-internet-explorer

Member

patrickhlauke commented Jul 28, 2015

Wondering if this may be related to some Group Policy that was set for all users in the organisation? See for instance http://community.spiceworks.com/how_to/1428-use-gpo-to-disable-those-annoying-toolbars-in-internet-explorer

@patrickhlauke

This comment has been minimized.

Show comment
Hide comment
@patrickhlauke

patrickhlauke Jul 29, 2015

Member

folks, mind using github to answer? these email responses are not coming through properly here...

Member

patrickhlauke commented Jul 29, 2015

folks, mind using github to answer? these email responses are not coming through properly here...

@AnandiNa

This comment has been minimized.

Show comment
Hide comment
@AnandiNa

AnandiNa Aug 2, 2015

I have checked with my network manager and he would like to know what group policies are being opened to install this toolbar. Can you please let us know? Also, it has installed for some people in our team before.. So, I am not sure if group policies is the answer.

AnandiNa commented Aug 2, 2015

I have checked with my network manager and he would like to know what group policies are being opened to install this toolbar. Can you please let us know? Also, it has installed for some people in our team before.. So, I am not sure if group policies is the answer.

@menovak

This comment has been minimized.

Show comment
Hide comment
@menovak

menovak Aug 2, 2015

Member

Hi Anandi,

I am not involved with the installer development, therefore I will have to ask and get back to you. I'm doubtful it is a 'group policy' issue either, but good to check.

Have you removed any other toolbars to see if there was a possible toolbar conflict?

Mark

Member

menovak commented Aug 2, 2015

Hi Anandi,

I am not involved with the installer development, therefore I will have to ask and get back to you. I'm doubtful it is a 'group policy' issue either, but good to check.

Have you removed any other toolbars to see if there was a possible toolbar conflict?

Mark

@menovak

This comment has been minimized.

Show comment
Hide comment
@menovak

menovak Aug 2, 2015

Member

Hey Matt or Jun,

Any ideas as to what, if any, "group policies" might be opened by the WAT
installer?

Thanks

Mark

On Sun, Aug 2, 2015 at 1:29 PM, AnandiNa notifications@github.com wrote:

I have checked with my network manager and he would like to know what
group policies are being opened to install this toolbar. Can you please let
us know? Also, it has installed for some people in our team before.. So, I
am not sure if group policies is the answer.


Reply to this email directly or view it on GitHub
#96 (comment)
.

Member

menovak commented Aug 2, 2015

Hey Matt or Jun,

Any ideas as to what, if any, "group policies" might be opened by the WAT
installer?

Thanks

Mark

On Sun, Aug 2, 2015 at 1:29 PM, AnandiNa notifications@github.com wrote:

I have checked with my network manager and he would like to know what
group policies are being opened to install this toolbar. Can you please let
us know? Also, it has installed for some people in our team before.. So, I
am not sure if group policies is the answer.


Reply to this email directly or view it on GitHub
#96 (comment)
.

@matatk

This comment has been minimized.

Show comment
Hide comment
@matatk

matatk Aug 3, 2015

Member

It uses Inno Setup and I believe the default permissions required will be assumed to be admin, though I’m not certain (as the setup file does not explicitly specify this).

From the setup script itself it does need access to Program Files, so it probably does need some sort of elevated privileges, though I'm not au fait enough to know what the minimal set of permissions required would be.

Member

matatk commented Aug 3, 2015

It uses Inno Setup and I believe the default permissions required will be assumed to be admin, though I’m not certain (as the setup file does not explicitly specify this).

From the setup script itself it does need access to Program Files, so it probably does need some sort of elevated privileges, though I'm not au fait enough to know what the minimal set of permissions required would be.

@menovak

This comment has been minimized.

Show comment
Hide comment
@menovak

menovak Aug 3, 2015

Member

hi Anandi,

Talked with one of our other developers and he said that "WAT uses Inno Setup and the default permissions required will be assumed to be 'admin' ". Waiting to hear from one other person...

In the meantime, just wondering if you've tried to install WAT by right clicking on the icon and select
'Run as administrator' ?

Mark

Member

menovak commented Aug 3, 2015

hi Anandi,

Talked with one of our other developers and he said that "WAT uses Inno Setup and the default permissions required will be assumed to be 'admin' ". Waiting to hear from one other person...

In the meantime, just wondering if you've tried to install WAT by right clicking on the icon and select
'Run as administrator' ?

Mark

@AnandiNa

This comment has been minimized.

Show comment
Hide comment
@AnandiNa

AnandiNa Aug 3, 2015

We have no other toolbars. Also, I tried installing with "run as admin". Now, I can see it when I right-click the toolbar area (that is the only difference, but it's not getting checked and so it is not showing up in the toolbars.

AnandiNa commented Aug 3, 2015

We have no other toolbars. Also, I tried installing with "run as admin". Now, I can see it when I right-click the toolbar area (that is the only difference, but it's not getting checked and so it is not showing up in the toolbars.

@matatk

This comment has been minimized.

Show comment
Hide comment
@matatk

matatk Aug 4, 2015

Member

When it's installed for the first time, IE will put a pop-up (at the very bottom of the screen) to ask the user to enable it (or not) -- I wonder if this has been missed, or answered with "don't enable" at some point in the past? Does it now show up in the Add-on Manager (Tools -> Internet Options -> Programs -> Manage add-ons), as well as the available toolbars list?

Member

matatk commented Aug 4, 2015

When it's installed for the first time, IE will put a pop-up (at the very bottom of the screen) to ask the user to enable it (or not) -- I wonder if this has been missed, or answered with "don't enable" at some point in the past? Does it now show up in the Add-on Manager (Tools -> Internet Options -> Programs -> Manage add-ons), as well as the available toolbars list?

@bpace5

This comment has been minimized.

Show comment
Hide comment
@bpace5

bpace5 Nov 16, 2015

Anandina,

Have your network manager take a look at this in order to enable WAT Toolbar for your organization. Picture attached.

Brandon
2015-11-16_13-34-37

bpace5 commented Nov 16, 2015

Anandina,

Have your network manager take a look at this in order to enable WAT Toolbar for your organization. Picture attached.

Brandon
2015-11-16_13-34-37

@ntruesdell

This comment has been minimized.

Show comment
Hide comment
@ntruesdell

ntruesdell Jan 28, 2016

Several users in our organization (myself included) are experiencing this problem. The toolbar installs without issue. The toolbar shows up under View -> Toolbars. Clicking the menu option once causes nothing to happen. Clicking the menu option a second time bring up a dialog in which IE asks you if you would like to disable the add-on. All of the mentioned group policy settings were set to "Not Configured." I have enabled them as pictured above but this does not appear to have resolved the problem.

ntruesdell commented Jan 28, 2016

Several users in our organization (myself included) are experiencing this problem. The toolbar installs without issue. The toolbar shows up under View -> Toolbars. Clicking the menu option once causes nothing to happen. Clicking the menu option a second time bring up a dialog in which IE asks you if you would like to disable the add-on. All of the mentioned group policy settings were set to "Not Configured." I have enabled them as pictured above but this does not appear to have resolved the problem.

@matatk

This comment has been minimized.

Show comment
Hide comment
@matatk

matatk Feb 1, 2016

Member

Thank you to everyone who has provided information on this issue and helped us out by testing things; it is appreciated, as we don't have the same domain set-up so we are unable to reproduce it. We received some further information from @ntruesdell, which I'll paste in here...

In an effort to find a temporary workaround for the affected users I tried installing prior versions of the toolbar. 2.0 works perfectly. Neither 2011 or 2012 would install stating that Accessibility_toolbar.dll could not be put in the folder on account of permissions issues. (I tried “run as administrator” when executing the two installers so I really don’t know how I could be getting a permissions issue.)

Member

matatk commented Feb 1, 2016

Thank you to everyone who has provided information on this issue and helped us out by testing things; it is appreciated, as we don't have the same domain set-up so we are unable to reproduce it. We received some further information from @ntruesdell, which I'll paste in here...

In an effort to find a temporary workaround for the affected users I tried installing prior versions of the toolbar. 2.0 works perfectly. Neither 2011 or 2012 would install stating that Accessibility_toolbar.dll could not be put in the folder on account of permissions issues. (I tried “run as administrator” when executing the two installers so I really don’t know how I could be getting a permissions issue.)

@matatk

This comment has been minimized.

Show comment
Hide comment
@matatk

matatk Feb 2, 2016

Member

@ntruesdell if you run the WAT installer from the command line, you can use the /LOG or /LOG="filename" switches to ensure the setup process is logged. By default the log file will be created in your temporary directory, but for more information please consult the Inno Setup documentation on command-line switches. This might explain what the "permissions error" is with the DLL in recent versions of WAT.

Member

matatk commented Feb 2, 2016

@ntruesdell if you run the WAT installer from the command line, you can use the /LOG or /LOG="filename" switches to ensure the setup process is logged. By default the log file will be created in your temporary directory, but for more information please consult the Inno Setup documentation on command-line switches. This might explain what the "permissions error" is with the DLL in recent versions of WAT.

@ntruesdell

This comment has been minimized.

Show comment
Hide comment
@ntruesdell

ntruesdell Feb 8, 2016

Log file attached. This is for the current version.
WAT.txt

ntruesdell commented Feb 8, 2016

Log file attached. This is for the current version.
WAT.txt

@menovak

This comment has been minimized.

Show comment
Hide comment
@menovak

menovak Feb 8, 2016

Member

hi Nick,

Thanks for the LOG file. I did not notice any 'failures' in the log file you shared, but this was for installing the 32 bit version of WAT (e.g., Original Setup EXE: C:\Users\ntruesdell\Desktop\WAT_2015-05-20_32bit.exe).

Are you on 32 bit versions of Windows 7?

Thanks

Mark

Member

menovak commented Feb 8, 2016

hi Nick,

Thanks for the LOG file. I did not notice any 'failures' in the log file you shared, but this was for installing the 32 bit version of WAT (e.g., Original Setup EXE: C:\Users\ntruesdell\Desktop\WAT_2015-05-20_32bit.exe).

Are you on 32 bit versions of Windows 7?

Thanks

Mark

@menovak

This comment has been minimized.

Show comment
Hide comment
@menovak

menovak Feb 8, 2016

Member

hi Nick,

Thanks for the LOG file. I did not notice any 'failures' in the log file
you shared, but this was for installing the 32 bit version of WAT (e.g.,
Original Setup EXE: C:\Users\ntruesdell\Desktop\WAT_2015-05-20_32bit.exe).

Are you on 32 bit versions of Windows 7?

Thanks

Mark

On Mon, Feb 8, 2016 at 7:46 AM, ntruesdell notifications@github.com wrote:

Log file attached. This is for the current version.
WAT.txt
https://github.com/ThePacielloGroup/WebAccessibilityToolbar/files/121616/WAT.txt


Reply to this email directly or view it on GitHub
#96 (comment)
.

Member

menovak commented Feb 8, 2016

hi Nick,

Thanks for the LOG file. I did not notice any 'failures' in the log file
you shared, but this was for installing the 32 bit version of WAT (e.g.,
Original Setup EXE: C:\Users\ntruesdell\Desktop\WAT_2015-05-20_32bit.exe).

Are you on 32 bit versions of Windows 7?

Thanks

Mark

On Mon, Feb 8, 2016 at 7:46 AM, ntruesdell notifications@github.com wrote:

Log file attached. This is for the current version.
WAT.txt
https://github.com/ThePacielloGroup/WebAccessibilityToolbar/files/121616/WAT.txt


Reply to this email directly or view it on GitHub
#96 (comment)
.

@ntruesdell

This comment has been minimized.

Show comment
Hide comment
@ntruesdell

ntruesdell Feb 8, 2016

I'm using 64-bit Windows. During initial troubleshooting I tried both the 32-bit and 64-bit flavors of the toolbar with the same result. I'm attaching the log file from running the 64-bit installer.
WAT.txt

ntruesdell commented Feb 8, 2016

I'm using 64-bit Windows. During initial troubleshooting I tried both the 32-bit and 64-bit flavors of the toolbar with the same result. I'm attaching the log file from running the 64-bit installer.
WAT.txt

@menovak

This comment has been minimized.

Show comment
Hide comment
@menovak

menovak Feb 8, 2016

Member

Hi Nick,

Just a note, for 64 bit Windows, you should choose the 32/64 bit version of WAT.

I took your install 64 bit log, and using WinMerge compared to an install log I created on
Windows 8.1 (64 bit), and apart from a few expected differences, time stamps, temp
file locations, etc., the files are identical.

The only real difference is:

Windows 7 is windows version 6.1.7601 SP1
Windows 8.1 is windows version 6.3.9600

Did you say you had a file installation error message when installing, or am I confusing things.

Mark

Member

menovak commented Feb 8, 2016

Hi Nick,

Just a note, for 64 bit Windows, you should choose the 32/64 bit version of WAT.

I took your install 64 bit log, and using WinMerge compared to an install log I created on
Windows 8.1 (64 bit), and apart from a few expected differences, time stamps, temp
file locations, etc., the files are identical.

The only real difference is:

Windows 7 is windows version 6.1.7601 SP1
Windows 8.1 is windows version 6.3.9600

Did you say you had a file installation error message when installing, or am I confusing things.

Mark

@ntruesdell

This comment has been minimized.

Show comment
Hide comment
@ntruesdell

ntruesdell Feb 9, 2016

I had a permissions error when attempting to run the 2011 installer. The current installer has never generated any errors.

ntruesdell commented Feb 9, 2016

I had a permissions error when attempting to run the 2011 installer. The current installer has never generated any errors.

@menovak

This comment has been minimized.

Show comment
Hide comment
@menovak

menovak Feb 9, 2016

Member

Hi Nick,

Just a note, for 64 bit Windows, you should choose the 32/64 bit version of
WAT.

I took your install 64 bit log, and using WinMerge compared to an install
log I created on
Windows 8.1 (64 bit), and apart from a few expected differences, time
stamps, temp
file locations, etc., the files are identical.

The only real difference is:

Windows 7 is windows version 6.1.7601 SP1
Windows 8.1 is windows version 6.3.9600

Did you say you had a file installation error message when installing, or
am I confusing things.

Mark

On Mon, Feb 8, 2016 at 3:17 PM, ntruesdell notifications@github.com wrote:

I'm using 64-bit Windows. During initial troubleshooting I tried both the
32-bit and 64-bit flavors of the toolbar with the same result. I'm
attaching the log file from running the 64-bit installer.
WAT.txt
https://github.com/ThePacielloGroup/WebAccessibilityToolbar/files/122137/WAT.txt


Reply to this email directly or view it on GitHub
#96 (comment)
.

Member

menovak commented Feb 9, 2016

Hi Nick,

Just a note, for 64 bit Windows, you should choose the 32/64 bit version of
WAT.

I took your install 64 bit log, and using WinMerge compared to an install
log I created on
Windows 8.1 (64 bit), and apart from a few expected differences, time
stamps, temp
file locations, etc., the files are identical.

The only real difference is:

Windows 7 is windows version 6.1.7601 SP1
Windows 8.1 is windows version 6.3.9600

Did you say you had a file installation error message when installing, or
am I confusing things.

Mark

On Mon, Feb 8, 2016 at 3:17 PM, ntruesdell notifications@github.com wrote:

I'm using 64-bit Windows. During initial troubleshooting I tried both the
32-bit and 64-bit flavors of the toolbar with the same result. I'm
attaching the log file from running the 64-bit installer.
WAT.txt
https://github.com/ThePacielloGroup/WebAccessibilityToolbar/files/122137/WAT.txt


Reply to this email directly or view it on GitHub
#96 (comment)
.

@menovak

This comment has been minimized.

Show comment
Hide comment
@menovak

menovak Feb 9, 2016

Member

Hi Nick,

Sorry for the double emails, thanks for your reply, that helps.

Mark

Member

menovak commented Feb 9, 2016

Hi Nick,

Sorry for the double emails, thanks for your reply, that helps.

Mark

@menovak

This comment has been minimized.

Show comment
Hide comment
@menovak

menovak Mar 21, 2016

Member

From a WAT user (March 2016)

Issue::

I have installed Web Accessibility toolbar on a few PC’s. We are using IE11, and I am unable to Enable the toolbar in Manage Add-ons. Is there something that I could be missing in the process of the install? Below is what I see in Manage Add-ons. Any help would be appreciated.

Name Web Accessibility Toolbar
Publisher (Not verified) The Paciello Group
Status New
Architecture 32-bit and 64-bit
File date ‎Thursday, ‎February ‎05, ‎2015, ‏‎5:27 PM
Version 2.0.0.0

Solution::

These are the steps I ran. I was then able to enable the toolbar. Hope this helps

  1.        Close IE
    
  2.        Uninstall add-in if already installed.
    
  3.        Open regedit and navigate to:
    

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Internet Explorer\Restrictions
4) Set the NoExtensionManagement key to 0.
5) Install add-in and Enable it when prompted by IE.
6) Close IE.
7) Set NoExtensionManagement key to 1.
8) Relaunch IE and test, making sure Web Accessibility Toolbar is Checked under View -> Toolbars.

Member

menovak commented Mar 21, 2016

From a WAT user (March 2016)

Issue::

I have installed Web Accessibility toolbar on a few PC’s. We are using IE11, and I am unable to Enable the toolbar in Manage Add-ons. Is there something that I could be missing in the process of the install? Below is what I see in Manage Add-ons. Any help would be appreciated.

Name Web Accessibility Toolbar
Publisher (Not verified) The Paciello Group
Status New
Architecture 32-bit and 64-bit
File date ‎Thursday, ‎February ‎05, ‎2015, ‏‎5:27 PM
Version 2.0.0.0

Solution::

These are the steps I ran. I was then able to enable the toolbar. Hope this helps

  1.        Close IE
    
  2.        Uninstall add-in if already installed.
    
  3.        Open regedit and navigate to:
    

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Internet Explorer\Restrictions
4) Set the NoExtensionManagement key to 0.
5) Install add-in and Enable it when prompted by IE.
6) Close IE.
7) Set NoExtensionManagement key to 1.
8) Relaunch IE and test, making sure Web Accessibility Toolbar is Checked under View -> Toolbars.

@theEricCarr

This comment has been minimized.

Show comment
Hide comment
@theEricCarr

theEricCarr Apr 18, 2016

Found another fix using the steps above shared by menovak. On step 3, I navigated to the following instead: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Internet Explorer\Main
On step 4, I set "Enable Browser Extensions" from "no" to "yes". THEN installed the add-in. Worked great.

I'm also using Windows 7 Enterprise / 64-bit / 2.0.0.0 version
toolbar-ie-fix-screenshot

theEricCarr commented Apr 18, 2016

Found another fix using the steps above shared by menovak. On step 3, I navigated to the following instead: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Internet Explorer\Main
On step 4, I set "Enable Browser Extensions" from "no" to "yes". THEN installed the add-in. Worked great.

I'm also using Windows 7 Enterprise / 64-bit / 2.0.0.0 version
toolbar-ie-fix-screenshot

@menovak

This comment has been minimized.

Show comment
Hide comment
@menovak

menovak May 26, 2016

Member

From another trouble shooting adventure... found this:

I found out why the WAT doesn’t work on Windows 10 in our environment. For the toolbar to work, I found that I had to disable protected mode in IE, change the HKCU Enable Browser Extensions reg key to Yes, and give the user account local admin rights to enable the toolbar. The problem is that we have Group Policies in place that enables protected mode and doesn’t allow for enabling browser extensions. So, the issue I was having was caused by restrictions in our Group Policies.

Member

menovak commented May 26, 2016

From another trouble shooting adventure... found this:

I found out why the WAT doesn’t work on Windows 10 in our environment. For the toolbar to work, I found that I had to disable protected mode in IE, change the HKCU Enable Browser Extensions reg key to Yes, and give the user account local admin rights to enable the toolbar. The problem is that we have Group Policies in place that enables protected mode and doesn’t allow for enabling browser extensions. So, the issue I was having was caused by restrictions in our Group Policies.

@patrickhlauke

This comment has been minimized.

Show comment
Hide comment
@patrickhlauke

patrickhlauke Jan 24, 2017

Member

Closing, as WAT is no longer in active development.

Member

patrickhlauke commented Jan 24, 2017

Closing, as WAT is no longer in active development.

Sign up for free to subscribe to this conversation on GitHub. Already have an account? Sign in.