IT Graduate | Software Developer | Technical Support Specialist
📍 Estcourt, South Africa · Willing to relocate nationwide
📧 tufelomadlala4@gmail.com
I'm an IT Diploma graduate (NQF Level 6) with 4+ years of customer-facing experience in technical support, team supervision, and software development. Currently completing my BSc (Final Year, expected 2027).
| Achievement | Status |
|---|---|
| 🏆 Discovery GradHack 2026 | Finalist |
| 🎓 Nestlé Future Talent | Bursary Recipient |
| ☁️ AWS Cloud Practitioner | In Progress |
| 🚗 Code 10 (C1) | License Holder |
| ✅ Availability | Immediate |
| Project | Tech Stack | Description |
|---|---|---|
| FarmShield AI | Flutter, AI | GradHack 2026 Finalist – AI-powered agricultural app |
| DepVis | C#, .NET | Dependency visualizer for legacy code analysis |
| IT Ticket System | React, Vite | Helpdesk platform for incident management |
| Client-Server Chat | Java, Sockets | Real-time TCP/IP communication system |
📚 Academic Projects
- Student Grade Tracker (Java)
- E-Hailing Bicycle System (Java)
- Manufacturing System (C++)
- Library Management System (C++)
- Osizweni Air Company Website (HTML/CSS/JS)
| Role | Company | Year | Key Metrics |
|---|---|---|---|
| Junior IT Support / Developer | Osizweni Air | 2024 | Improved response times |
| Technical Support Agent | Ignition BPO | 2022–2023 | 90% FCR · 95% CSAT · 40+ daily |
| Campaign Supervisor | CCI South Africa | 2020–2021 | 8-12 agents · 50+ escalations/week |
Open to graduate programs, technical support, and software development roles nationwide.