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UKCloud Dedicated Compute v2 Service Definition | UKCloud Ltd
Provides an overview of what is provided by the UKCloud Dedicated Compute v2 service
Sue Highmoor
Service Definition
UKCloud Dedicated Compute v2 Service Definition
Service Definition/

UKCloud Dedicated Compute v2 Service Definition

Why UKCloud?

UKCloud is dedicated to helping the UK Public Sector and UK citizens by delivering more choice and flexibility through safe and trusted cloud technology. We own and operate a UK-sovereign, industry-leading, multi-cloud platform, located within the Government’s Crown Campus, offering multiple cloud technologies, including VMware, Azure, OpenStack, OpenShift and Oracle. This enables customers to choose the right technology for creating new workloads or migrating existing applications to the cloud.

We recognise the importance of government services in making the country run smoothly, which is why we include the highest level of support to all our customers at no extra cost. This includes a dedicated 24/7 UK telephone and ticket support, and Network Operations Centre (NOC) utilising protective and proactive monitoring tools, and access to UKCloud’s technical experts.

UKCloud services

What is UKCloud Dedicated Compute v2?

Dedicated Compute v2 is a flexible solution designed where guaranteed performance is required. Delivering exceptional performance through dedicated compute hosts, meeting your security obligations by addressing compliance and regulatory requirements through physical separation of workloads.

Hosts are assigned for your sole use and are enabled for granular configuration to meet your workload requirements. Dedicated Compute v2 utilises our public VMware storage, providing on-demand flexibility, with either Tier 1 or Tier 2 options available.

For full information regarding this product, we have Service Scopes, FAQs and other relevant documents on our Knowledge Centre.

What the service can help you achieve

  • Workload isolation. Designed for the exclusive use of each customer, and provides the highest levels of separation and isolation from other customers within a trusted community

  • Predictable performance and flexible configuration. Guaranteed performance - Manage custom workloads, with full-control of VM sizing, CPU and RAM allocations

  • Use your existing software licenses. Utilise existing licenses on the UKCloud platform, including Microsoft licenses, and other licenses that are bound to the VM (some restrictions apply such as Microsoft Server licenses)

  • Prove the concept. Quick access to your own dedicated cloud infrastructure without the long-term commitment

  • Meets compliance and regulatory requirements. The UKCloud platform is regularly CHECK-tested and undergoes regular independent assessments to ensure data security

  • Automation. Delivered as a cloud service through high levels of automation, enabling self-service via the UKCloud Portal

Product options

The service is designed to be flexible and allows you to choose from the list below in order to match your requirements.

Security Domain

Choose the security domain in which you want to run your application

  • Assured OFFICIAL - DDoS-protected internet, PSN, HSCN and Janet

  • Elevated OFFICIAL - PSN and RLI

Select Required Number of Compute Hosts

We operate at least N+1 for hardware resilience, Starter pack includes 1 host used for resilience in case of hardware failure

Pricing and Packaging Options

Various commitment discounts available

  • PAYG

  • 1 Year Commit

  • 2 Year Commit

  • 3 Year Commit

Storage Profile

  • Tier 1

  • Tier 2

Monitoring and Metric

Advanced Metrics and Monitoring delivered throught VMware vRealise Operations (vROPS)

Disaster Recovery

Additional workload protection to UKCloud Public utilsing Zerto technology

Pricing and packaging

Pricing from £3360 per/month/host - Full pricing with all options including licensing and connectivity is available in the UKCloud Pricing Guide.

Accreditation and information assurance

The security of our platform is our number one priority. We’ve always been committed to adhering to exacting standards, frameworks and best practice. Everything we do is subject to regular independent validation by government accreditors, sector auditors, and management system assessors. Details are available on the UKCloud website.

Connectivity options

UKCloud provides one of the best-connected cloud platforms for the UK Public Sector. We offer a range of flexible connectivity options detailed in the UKCloud Pricing Guide which enable access to our secure platform by DDoS-protected internet, native PSN, Janet, HSCN and RLI and your own lease lines via our HybridConnect service.

An SLA you can trust

We understand that enterprise workloads need a dependable service that underpins the reliability of the application to users and other systems, which is why we offer one of the best SLAs on G-Cloud. For full details on the service SLA including measurements and service credits, please view the SLA defintion article on the UKCloud Knowledge Centre.

Service level agreement 99.99%
Portal level agreement 99.90%
Availability calculation Availability is calculated based on the number of hours in the billing month (for example, 744 hours for months with 31 days). Excludes any planned and emergency maintenance.
Measurement of SLA Unavailability applies to existing VMs when the compute platform becomes inaccessible due to a fault recognised at the IaaS layer or lower:
  • Fault is not within the customer’s control (OS configuration, customer applications and customer networks)
  • Fault is within UKCloud-controlled components such as the dedicated compute infrastructure, UKCloud data centre facilities, physical firewalls and routers
Key exclusions Full details of exclusions are available in the SLA definition document within the UKCloud Knowledge Centre

The small print

For full terms and conditions including onboarding and responsibilities, please refer to the Terms and conditions documents.


If you find an issue with this article, click Improve this Doc to suggest a change. If you have an idea for how we could improve any of our services, visit the Ideas section of the UKCloud Community.

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