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Cloud GPU FAQs | UKCloud Ltd
Frequently asked questions for Cloud GPU
Matt Warner
Cloud GPU FAQs

Cloud GPU FAQs


What is Cloud GPU?

It is a supplementary Graphics Processing Unit (GPU) option that enables customers to meet the specialist compute requirements of certain advanced applications. This falls into two categories:

  • Visualisation workloads - taking advantage of the traditional use of GPU for powerful desktop/server applications which use graphically intensive content, such as computer-aided design (CAD), simulations and video encoding, rendering or streaming.

  • Computational workloads - The parallel nature of general purpose Graphics Processing Unit (GPGPU) cores enables initiatives such as deep learning, analytics and large-scale mathematical modelling.

What technology does Cloud GPU use?

The service is provisioned using NVIDIA cards in the required hosts. Different cards are utilised depending on the use case:

  • Visualisation - NVIDIA M60 cards with GRID are designed to share virtual GPUs across multiple virtual desktop and application instances

  • Computational (GPGPU) - NVIDIA Tesla P100 cards are designed to accelerate the compute-intensive elements of applications.

How does Cloud GPU work?

Cloud GPU utilises NVIDIA's GRID engine to expose GPU resources to client virtual machines (VMs). The GPU card is exposed as a shared PCI device which can then be used by the customer's VM.

Are there any prerequisites?

Yes. To take advantage of the Cloud GPU service, you must also have UKCloud for VMware VMs running on the UKCloud platform. These VMs must be running in a 'Priority' virtual data centre as the GPU mapping requires 100% memory allocation to the VM. Further to this, VMs wishing to utilise GPGPUs (NVIDIA Tesla P100) must be built from specific GPGPU enabled templates providing specific BIOS settings.

Does UKCloud require specific NVIDIA driver versions?

Yes. VMs utilising the NVIDIA GRID solution must use the GRID driver matching the driver installed on the vSphere hosts (currently 385.41). This driver can be downloaded from the UKCloud Knowledge Centre.

Which Compute platforms support Cloud GPU?

Currently, Cloud GPU only supports environments provisioned on UKCloud for VMware in regions 5 and 6. There are future plans to enable the service on UKCloud for OpenStack and High Performance Compute.

How is it billed?

Cloud GPU is billed per card per hour for GPGPU, and per vGPU per hour for visualisation. Please note that this is in addition to the UKCloud for VMware VM charge. You have the option to power off Cloud GPU when not required to avoid unnecessary costs. All usage is billed and invoiced at the end of each month.

Where can I find more information on NVIDIA GRID?

The full NVIDIA GRID documentation is available on the NVIDIA website here.

Where can I find more information on NVIDIA CUDA?

You can find the latest information regarding CUDA on the NVIDIA website here.

What is the SLA?

The SLA for Cloud GPU is 99.90%. Full details regarding the SLA can be found on page 6 of the Cloud GPU Service Definition (Assured | Elevated).

What happens if the card fails?

If a card failure occurs, our support team will identify the issue and re-instantiate your service on another GPU-enabled host.

Can I have multiple GPUs associated with a single VM?


Can the GPU service be added to one of our existing servers or would it require a new server?

If you are using the GPU for Visualisation then yes, it could be added to an existing server, if the VM is in a GPU-enabled region. If your existing VM is not in the correct region then we would need to move it to a new server before enabling GPU for Visualisation on it.

If you are planning on using GPU for Compute then you would need a new VM as a different BIOS is required.


If you have any comments on this document or any other aspect of your UKCloud experience, send them to