diff --git a/platform/partitioning.mdx b/platform/partitioning.mdx
index 6c000d0d..91eb55a1 100644
--- a/platform/partitioning.mdx
+++ b/platform/partitioning.mdx
@@ -31,5 +31,8 @@ To choose one of these strategies, select one of the **Partition Strategy** opti
During **VLM** processing, any detected files that are not PDFs or images are processed and billed at either the **High Res** or **Fast** rate instead.
Of those non-PDF and non-image files, all text-based files are processed and billed at the **Fast** rate instead. The other files are processed and billed at the **High Res** rate instead.
+
+ When you use the **VLM** strategy with embeddings for PDF files of 200 or more pages, you might notice some errors when
+ these files are processed. These errors typically occur when these larger PDF files have lots of tables and high-resolution images.
diff --git a/platform/workflows.mdx b/platform/workflows.mdx
index 26a4003f..515c985f 100644
--- a/platform/workflows.mdx
+++ b/platform/workflows.mdx
@@ -121,6 +121,9 @@ To create an automatic workflow:
During **Platinum** processing, any detected files that are not PDFs or images are processed and billed at either the **Advanced** or **Basic** rate instead.
Of those non-PDF and non-image files, all text-based files are processed and billed at the **Basic** rate instead. The other files are processed and billed at the **Advanced** rate instead.
+
+ When you use the **Platinum** strategy for PDF files of 200 or more pages, you might notice some errors when
+ these files are processed. These errors typically occur when these larger PDF files have lots of tables and high-resolution images.
The **Platinum** option uses the following preconfigured workflow settings:
@@ -210,6 +213,9 @@ There are two ways to create a custom workflow:
During **VLM** processing, any detected files that are not PDFs or images are processed and billed at either the **High Res** or **Fast** rate instead.
Of those non-PDF and non-image files, all text-based files are processed and billed at the **Fast** rate instead. The other files are processed and billed at the **High Res** rate instead.
+
+ When you use the **VLM** strategy with embeddings for PDF files of 200 or more pages, you might notice some errors when
+ these files are processed. These errors typically occur when these larger PDF files have lots of tables and high-resolution images.
[Learn more](/platform/partitioning).
@@ -398,6 +404,9 @@ There are two ways to create a custom workflow:
During **VLM** processing, any detected files that are not PDFs or images are processed and billed at either the **High Res** or **Fast** rate instead.
Of those non-PDF and non-image files, all text-based files are processed and billed at the **Fast** rate instead. The other files are processed and billed at the **High Res** rate instead.
+
+ When you use the **VLM** strategy with embeddings for PDF files of 200 or more pages, you might notice some errors when
+ these files are processed. These errors typically occur when these larger PDF files have lots of tables and high-resolution images.
[Learn more](/platform/partitioning).
diff --git a/snippets/quickstarts/platform.mdx b/snippets/quickstarts/platform.mdx
index 90a60f73..0b339ea9 100644
--- a/snippets/quickstarts/platform.mdx
+++ b/snippets/quickstarts/platform.mdx
@@ -99,6 +99,11 @@ allowfullscreen
- **Platinum**: For your most challenging documents, including scanned and handwritten content. It uses vision language models (VLMs).
During processing, files that are not PDFs or images are processed by using the **Advanced** strategy and are charged at the **Advanced** rate instead.
+
+ When you use the **Platinum** strategy for PDF files of 200 or more pages, you might notice some errors when
+ these files are processed. These errors typically occur when these larger PDF files have lots of tables and high-resolution images.
+
+
9. The **Reprocess all** box applies only to the Amazon S3 and Azure Blob Storage source connectors:
- Checking this box reprocesses all documents in the source location on every workflow run.