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Hangs/Not Responding Status on game Vs. loading screen #1579

rohanharikr opened this issue Mar 26, 2019 · 3 comments


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commented Mar 26, 2019

Your system information

  • System information from steam (Steam -> Help -> System Information) in a gist:

Computer Information:
Manufacturer: Apple
Model: MacBookPro9,2
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
CPU Family: 0x6
CPU Model: 0x3a
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2500 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Unsupported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
MacOS 10.14.3 (64 bit)

Video Card:
Driver: Intel HD Graphics 4000
Driver Version: 1.2
Driver Date: 0 0 0
OpenGL Version: 2.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
VendorID: 0x8086
DeviceID: 0x166
Revision: 0x9
Number of Monitors: 1
Number of Logical Video Cards: 1
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 11.77" x 10.16" (15.51" diag)
29.9cm x 25.8cm (39.4cm diag)
Primary VRAM: 0 MB

RAM: 10240 Mb

UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 476739 Mb
Largest Free Hard Disk Block: 126673 Mb
VR Headset: None detected

  • Have you checked for system updates?: Yes
  • Are you using the latest stable video driver available for your system? Yes
  • Have you verified the game files?: Yes

Please describe your issue in as much detail as possible:

Describe what you expected should happen and what did happen. Please link any large pastes as a Github Gist.

The game sometimes hangs (not responding status in force quit box); usually occurs the first time game on startup.

Steps for reproducing this issue:

  1. Find game
  2. Vs. screen
  3. Not Responding; sometimes starts after a while (like around 45sec-1min of not responding)

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commented Jul 1, 2019

As per my post in ValveSoftware/Dota-2-Vulkan#312 :

_I get the exact same issue, in Linux. It was a very recent patch that changed this. At first I thought that I borked something doing a system update and when I mucked around with patches, but that is not the case.

Loading Dota 2 takes a couple seconds longer. The main menu has a video showing kunkka in the right corner- that chunks a little bit.

Loading into a match is pretty heavy on the processing. Loading into matches I sometimes get to see both teams being displayed on the intro screen. After the match the game usually freezes where I can see and move around the mouse but the screen is black and the MVP screen doesn't load.

So I started digging into this issue a little bit more. There must be something fundamental that was changed about the way that Dota 2 loads/unloads things, or perhaps libraries/dependencies, etc....

This doesn't only happen within Vulkan. It happens within OpenGL dota 2 as well! Actually, it's even worse in the OpenGL client._

To clarify, when I first load Dota 2, the video of Kunkka makes things chunk for a minute. When I go in and out of the main menu and other sub-menus (e.g. Heroes, or my profile) the same thing happens. It takes a few seconds before it returns to 'normal'. As if it's freezing and completely unresponsive.

To provide some additional details:
OpenSuSE Tumbleweed (latest packages aside for a very select few- the kernel, and those relevant to lvm)
Nvidia GTX 1060
Nvidia 418.52.10 drivers/blob
Cinnamon desktop environment (from tumbleweed repos)

This happens in both the opengl and vulkan client, but the undesired effect/unresponsiveness is far more pronounced in the opengl client.

Let me know if there's anything else I could provide for review. I don't see anything particular interesting getting barfed up in the kernel ring buffer/dmesg. Reviewed journalctl as well but nothing seems to be immediately relevant.


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commented Jul 15, 2019

Latest patch that got pushed out July 14th night/early July 15th seems to have improved things. Performance looks okay when navigating the ui so far. Gonna go into a match to see how the post-match stuff loads.


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commented Jul 15, 2019

Hmmm. Nope. Seems that the post-match stuff takes a while to load and chunks a bit still. In addition, after a match the ui/menu is a little less responsive overall. Same kind of bizarre stutters when switching screens.

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