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Constant freezes. While picking a hero/while loading in game, after game crushes and Freezes. #1659

sssashamoroz opened this issue Aug 13, 2019 · 1 comment


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commented Aug 13, 2019

  • System information:
  • Just updated to latest version hoping freezes will disappear, but now I can't even load into the lobby game. It always freezes (check bellow)
  • Are you using the latest stable video driver available for your system? Yes
  • Have you verified the game files?: Yes

Please describe your issue in as much detail as possible:

When starting the game for the first time it would load for a long time and main menu would be loaded all bad. I would have missing fields like for example shop would not load, or background would be grey.

First reason to get a low priority:
When loading into the game It might freeze just before the heroes appear. What is interesting is that when I click on it I can hear sounds if I would select a hero. (Basically like if you don't update your screen in while loop).

Second reason to get a low priority:
If I follow the steps in "Reproducing the issue" I would actually skip the 1st reason to freeze and come to the second.
After picking a hero and when loading to game, some "pre" game screens will never load, and I would spend 1-2 minutes on "Finishing Loading" screen if I have luck. If I don't have luck the game would just freeze on loading screens or black screen would appear.

Third and more reasons to get low priority:
If I open in game menu while playing it freezes. If I alt tab same thing or just anything, open someone's profile or answer a message - Freeze.

Sometimes it would also crash after the game is finished and it always loads for ages, so I never actually see post-game screen.

Steps for reproducing this issue:

  1. Open the game 1st time.
  2. Find the game, freeze while loading
  3. Restart the game

(After doing this 2-3 times I will eventually load into a lobby and after that will be able to search a normal game)


I tried to switch from OpenGL to Vulcan and I think it helped a bit, but the issue is still occurring.

p.s. Sorry 4 my English :)


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commented Aug 14, 2019

hmm I tried to lower the resolution and it helped with the 1st issue.
Still takes a while to load to the game after picking a hero.

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