steam menu crash #532

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coderarity opened this Issue Jan 4, 2013 · 11 comments

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@coderarity

When I click on the "Steam" menu, it crashes with the following output:

ExecSteamURL: "steam://url/SteamIDInvitesPage"
Generating new string page texture 117: 128x256, total string texture memory is 679.94 KB
Generating new string page texture 118: 256x256, total string texture memory is 393.22 KB
Generating new string page texture 119: 64x256, total string texture memory is 458.75 KB
[0103/231720:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231720:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231720:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231720:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231720:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231720:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231720:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231720:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231720:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231720:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231720:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231720:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231721:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231721:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231721:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231721:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231729:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
[0103/231729:ERROR:nss_ocsp.cc(583)] No URLRequestContext for OCSP handler.
Generating new string page texture 123: 384x256, total string texture memory is 1.07 MB
Adding license for package 14734
Generating new string page texture 129: 256x256, total string texture memory is 1.34 MB
Generating new string page texture 130: 128x256, total string texture memory is 1.47 MB
Generating new string page texture 131: 1024x256, total string texture memory is 2.51 MB
Generating new string page texture 132: 2048x256, total string texture memory is 4.61 MB
Generating new string page texture 133: 64x256, total string texture memory is 4.68 MB
Generating new string page texture 134: 512x256, total string texture memory is 5.20 MB
Generating new string page texture 135: 48x256, total string texture memory is 5.25 MB
Generating new string page texture 139: 24x256, total string texture memory is 5.28 MB
/home/coderarity/.local/share/Steam/steam.sh: line 287:  2960 Segmentation fault      (core dumped) $DEBUGGER "$STEAMROOT/$PLATFORM/$STEAMEXE" "$@"

This is on Arch Linux x64 installed with pacman. I can report a bug there if it's not a problem with Steam itself.

@MrSchism
Member
MrSchism commented Jan 4, 2013

Please include information requested on https://github.com/ValveSoftware/steam-for-linux

@gdrewb-valve gdrewb-valve was assigned Jan 6, 2013
@gdrewb-valve
Contributor

In particular, if your info has a recent failure that corresponds to the time of the crash we can look at the crash info that was submitted.

@gdrewb-valve
Contributor

Closing pending getting more information to isolate the problem.

@RunningDroid

I've had the same issue, but sometimes Steam will freeze instead of crashing.

System info:

Processor Information:
    Vendor:  AuthenticAMD
    Speed: 2200 Mhz
    2 logical processors
    2 physical processors
    HyperThreading:  Unsupported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Supported
    SSE41:  Unsupported
    SSE42:  Unsupported

Network Information:
    Network Speed:  

Operating System Version:
    "Arch Linux" (64 bit)
    Kernel Name:  Linux
    Kernel Version:  3.7.5-2-ck
    X Server vendor:  The X.Org Foundation
    X Server release:  11302000

Video Card:
    Driver:  X.Org Gallium 0.4 on AMD RS880

    Driver Version:  3.0 Mesa 9.0.2
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 59 Hz
    VendorID:  0x1002
    DeviceID:  0x9712
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1366 x 768
    Desktop Resolution: 1366 x 768
    Primary Display Size: 13.58" x 7.64"  (15.55" diag)
                                            34.5cm x 19.4cm  (39.5cm diag)
    Primary VRAM Not Detected

Sound card:
    Audio device: Realtek ALC272X

Memory:
    RAM:  7721 Mb

Miscellaneous:
    UI Language:  English
    LANG:  en_US.UTF-8
    Microphone:  Not set
    Total Hard Disk Space Available:  444079 Mb
    Largest Free Hard Disk Block:  148259 Mb

Installed software:

Recent Failure Reports:

command line output:

STEAM_RUNTIME is enabled by the user
ERROR: ld.so: object '/usr/lib/libstderred.so' from /etc/ld.so.preload cannot be preloaded: ignored.
Installing breakpad exception handler for appid(steam)/version(1359600063_client)
Installing breakpad exception handler for appid(steam)/version(1359600063_client)
unlinked 0 orphaned pipes
Installing breakpad exception handler for appid(steam)/version(1359600063_client)
[0131/095126:ERROR:object_proxy.cc(239)] Failed to call method: org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.NetworkManager was not provided by any .service files
[0131/095126:WARNING:proxy_service.cc(646)] PAC support disabled because there is no system implementation
Installing breakpad exception handler for appid(steam)/version(1359600063_client)
Installing breakpad exception handler for appid(steam)/version(1359600063_client)
Installing breakpad exception handler for appid(steam)/version(1359600063_client)
PulseAudio connect failed (used only for Mic Volume Control) with error: Access denied
Generating new string page texture 2: 48x256, total string texture memory is 49.15 KB
Generating new string page texture 3: 256x256, total string texture memory is 311.30 KB
Installing breakpad exception handler for appid(steam)/version(1359600063_client)
Installing breakpad exception handler for appid(steam)/version(1359600063_client)
Installing breakpad exception handler for appid(steam)/version(1359600063_client)
Installing breakpad exception handler for appid(steam)/version(1359600063_client)
Adding license for package 0
Adding license for package 34
Adding license for package 1579
Adding license for package 1644
Adding license for package 2297
Adding license for package 2509
Adding license for package 4077
Adding license for package 8535
Adding license for package 8731
Adding license for package 11055
Adding license for package 11274
Adding license for package 11591
Adding license for package 11984
Adding license for package 12000
Adding license for package 12079
Adding license for package 12248
Adding license for package 12572
Adding license for package 12573
Adding license for package 13132
Adding license for package 14188
Adding license for package 14566
Adding license for package 14870
Adding license for package 14871
Adding license for package 14977
Adding license for package 15055
Adding license for package 16407
Adding license for package 16428
Adding license for package 16549
Adding license for package 17638
roaming config store loaded successfully - 5299 bytes.
migrating temporary roaming config store
/usr/lib/gio/modules/libgvfsdbus.so: wrong ELF class: ELFCLASS64
Failed to load module: /usr/lib/gio/modules/libgvfsdbus.so
ExecCommandLine: "/home/runningdroid/.local/share/Steam/ubuntu12_32/steam"
Generating new string page texture 70: 1024x256, total string texture memory is 1.36 MB
Generating new string page texture 71: 128x256, total string texture memory is 1.49 MB
Generating new string page texture 72: 128x256, total string texture memory is 131.07 KB
Generating new string page texture 73: 64x256, total string texture memory is 1.56 MB
Generating new string page texture 74: 32x256, total string texture memory is 1.59 MB

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

(steam:14131): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.
Generating new string page texture 79: 128x256, total string texture memory is 1.72 MB
Generating new string page texture 80: 384x256, total string texture memory is 2.11 MB
Generating new string page texture 82: 128x256, total string texture memory is 2.24 MB
Generating new string page texture 83: 512x256, total string texture memory is 2.77 MB
System startup time: 10.60 seconds
STEAM_RUNTIME has been set by the user to: /home/runningdroid/.local/share/Steam/ubuntu12_32/steam-runtime
ERROR: ld.so: object '/usr/lib/libstderred.so' from /etc/ld.so.preload cannot be preloaded: ignored.
ExecCommandLine: "/home/runningdroid/.steam/root/ubuntu12_32/steam steam://open/driverhelperready"
ExecSteamURL: "steam://open/driverhelperready"
Generating new string page texture 108: 256x256, total string texture memory is 393.22 KB
Generating new string page texture 113: 24x256, total string texture memory is 2.79 MB
/home/runningdroid/.local/share/Steam/steam.sh: line 403: 14131 Segmentation fault      (core dumped) $STEAM_DEBUGGER "$STEAMROOT/$PLATFORM/$STEAMEXE" "$@"
@gdrewb-valve
Contributor

@RunningDroid, your problem may be a video driver issue. These crashes don't occur for us, so without being able to get crashes there isn't a lot more we can do to isolate the problem.

@ZeXx86
ZeXx86 commented Jan 31, 2013

@RunningDroid try proprietary AMD drivers - current stable version is 13.1.

@RunningDroid

This is an issue with the opensource drivers, I'll see if I can find why steam is the only thing (that I know of) that causes this.

@ZeXx86: I would use the proprietary drivers but my computer has a legacy chipset and the proprietary driver I would have to use is outdated.

@MrSchism
Member
MrSchism commented Feb 9, 2013

@RunningDroid, AMD just recently updated their legacy proprietary driver.

@RunningDroid

It doesn't support the latest Xorg, which was released June 2012

@MrSchism
Member
MrSchism commented Feb 9, 2013

The catalyst 13.1 legacy driver that just came out Jan 21? It supports xorg 1.13.x.

@RunningDroid

it doesn't work on Arch's stable xorg, it fails with
Failed to load /usr/lib/xorg/modules/drivers/fglrx_drv.so: /usr/lib/xorg/modules/drivers/fglrx_drv.so: undefined symbol: noXFree86DRIExtension

I think at the moment it only works on Arch with Ubuntu's catalyst and xorg-server-git, but I'm going to have to check it out.

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