From aafe47aff37adb69b0f935d5d6315a0229a7b022 Mon Sep 17 00:00:00 2001 From: Steven Diaz Date: Mon, 25 Aug 2025 10:44:58 -0700 Subject: [PATCH] feat: remove warning for vapi numbers ivr navigation --- fern/ivr-navigation.mdx | 4 +--- 1 file changed, 1 insertion(+), 3 deletions(-) diff --git a/fern/ivr-navigation.mdx b/fern/ivr-navigation.mdx index dda99e501..280a8e510 100644 --- a/fern/ivr-navigation.mdx +++ b/fern/ivr-navigation.mdx @@ -18,13 +18,11 @@ Some IVRs buffer audio or expect digits at a slower pace. Sending digits too qui Provider-specific pause characters -- **Twilio / Telnyx**: Use `w` for a 0.5s pause, `W` for a 1s pause. Example: `1w2w3W4#` +- **Twilio / Telny / Vapi Numbers / BYOK SIP**: Use `w` for a 0.5s pause, `W` for a 1s pause. Example: `1w2w3W4#` - **Vonage**: Use `p` for a 0.5s pause. Example: `1p2p3#` Start with 0.5s pauses and increase only if digits are still missed. -Vapi phone numbers and BYOK SIP do not support pause characters at this time. - ### 2. Give menus time to finish before responding IVR menus often speak slowly and include longer silences than typical user speech. If your assistant responds too quickly, it may send tones before the IVR has finished listing options and there's a chance that is not ready to receive inputs.