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=== SupportFlow === Contributors: VarunAgw, danielbachhuber, Viper007Bond, andrewspittle Tags: Ticket, support, admin, customer, customer support, help desk, helpdesk, IT, support, ticket Tested up to: 3.9.2 Stable tag: 0.3 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface. == Description == SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface. ###A few of its features are: + Allow agents to create/reply tickets using web interface. + Customers can create ticket by sending an E-Mail or filling a web based form. + Agents can opt to get E-Mail notifications of replies of tickets. + Administrator can limit agents access to particular tags. + Administrators can see daily/weekly/monthly ticket statistics. + Agents can view tickets assigned to them in admin dashboard. + Agents can insert predefined replies to the tickets. + Agents can add their signature to tickets using one-click. + Agents can forward whole conversation to anyone using its E-Mail ID. To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/). == Installation == 1. Install SupportFlow either via the WordPress.org plugin directory, or by uploading the files to your server and activate it. 2. After activating open E-Mail accounts page in SupportFlow menu and add an E-Mail account you wish to use with SupportFlow. Now you are ready to use SupportFlow. == Frequently Asked Questions == ###How can I insert a SupportFlow contact form in my site. Just add **[supportflow_submissionform]** shortcode to the post you want to add SupportFlow form to. == Changelog == = 0.3 = * Auto-saving tickets * Recently created tickets widget in dashboard * Ticket assigned to current agent widget in dashboard * Other tickets by the customer in view ticket page * Allow agents to add signature in ticket * Allowing basic HTML in replies * Easy creation of support form using [supportflow_submissionform] shortcode * Securely saving attachments * Fixed bugs = 0.2 = * Fix nonce and escaping bugs. * Add ability to forward a ticket to someone outside of SupportFlow. * Add a statistics page. * Various minor bug fixes. * Various UI and UX tweaks. = 0.1 = * Initial release.