How to Properly Report an Issue

Janitor edited this page Jan 19, 2018 · 16 revisions

STOP! READ FIRST!

This is a simple guideline on how to report an issue in a way that it makes it easier for us to reproduce and fix.

Before anything you must:

  • Search for an existing issue before reporting a problem as a new issue.
  • Is it a personal or character specific issue?
  • Is it a UI or addon issue?

If the answers is yes to any of the points above you should NOT enter the issue here. Open a ticket.

Proper issue self checklist:

  • Am I using our client? (Note: don't even open issue if not)
  • Am I using the latest Launcher? (Note: don't even open issue if not)
  • Did I include the steps to reproduce the problem?
  • Did I include the description of how it should work?
  • Did I include the description of what is happening?
  • Did I include NPC/Item/Spell names (or IDs) from wowhead.com or Armory?
  • Be descriptive and precise.
  • DO NOT log multiple issues in one (each boss/item/quest must have its own issue).

Please include links to reputable sources to confirm your statements. The acceptable list is:

Now that you have read and understood the rules click on the link below to go to the issues repository:

https://github.com/wow-mania/Redemption/issues

Remember that if you rush to log a "FAKE" issue you will be delaying the fix of "REAL" issues. So don't be lazy, try read the references about the quest, location of NPCs, spell values etc before logging an issue. Try to find workarounds where possible.

Another point to keep in mind is that we are "Blizzlike" not Blizzard. So if a fight or any other aspect of the game is not exactly as you remember but still functional and does not affect the continuity of the game we will not fix it unless we have nothing else to do (which is probably never). We do not have 200 developers to deal with everything so be selective about what you consider a bug.

Thank you!

Janitor

You can’t perform that action at this time.
You signed in with another tab or window. Reload to refresh your session. You signed out in another tab or window. Reload to refresh your session.
Press h to open a hovercard with more details.