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Mobile view home page needs more above the fold #235

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joyously opened this issue Jun 18, 2018 · 5 comments

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@joyously
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commented Jun 18, 2018

Viewing https://wp-helphub.com/ on a mobile device gives the first impression that there is nothing to do but search.

screenshot_20180618-110144

@zzap

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commented Aug 20, 2018

Pinging @mapk.

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commented Aug 20, 2018

Like #236 I think we can solve some of this by removing the black header altogether and just have a minimal support header for the support section. This would also eliminate the double search bars that look ridiculous. This is a larger discussion though.

But ultimately as for mobile, research shows that people scroll. https://www.nngroup.com/articles/scrolling-and-attention/

Analytics for wordpress.org show that the top page for people to visit from the /support page is the "Get started" link taking them to /welcome.

The 4th most visited page from the /support page is the codex.

The 2nd, and 3rd most visited page after the /support page are non-support related. The 5th most visited is a forum page.

This could be because the 'search' box on the support home page only offers to search the forums. If our new search covers more than just forums, we might get more traction on it.

Something to consider, is that this design currently follows the design patterns of the rest of the site. Yes, the "search" will be prominent on mobile, but I don't think that's a bad thing.

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commented Aug 21, 2018

The 5th most visited is a forum page.

It could be because the main menu link for Forums goes to the support page. I've asked about this before. Makes no sense to me.

I just think the blue part with the search box should be a bit smaller on mobile. The black part could be smaller too, but I wouldn't want to get rid of it. I like being able to search all of wp. Please don't choose a "solution" that reduces the user's options on the part of the site that is supposed to be helping him.
When I am answering forum questions, I use a lot of the links in the black part menus to get to the pages that have the info for the user.

@ibdz

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commented May 8, 2019

Screenshots
support-mobile-fold-screenshots

Current design patterns from the site.
mobile-screenshots

@ibdz

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commented Jun 10, 2019

I agree that the search box in the blue prominent area should cover more than just forums. This will be the same "above the fold" approach as the Plugins page.

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