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Talkus Developer Documentation
api
commands
webhooks
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Introduction

Welcome to the Talkus Developer Documentation.

Talkus is very customizable and open. You'll find on this page all the API and integration you can do with Talkus.

Definitions

Agent

An agent is an user of your company that is inside your Slack team and handle support requests.

Visitor

A visitor is one of your users that is not in Slack and contact you by a Talkus channel (email, live chat, sms, twitter...).

Visitor Channel

A Visitor Channel is a Slack channel where you interact with a specific visitor. It's not the #talkus-support. Visitor Channel names always start with #z-.