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Unable to find DOM elements #13

aculligan opened this issue Jul 2, 2019 · 1 comment


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commented Jul 2, 2019

Extension is unable to find DOM elements when a views page is reloaded. This is because Zendesk can take a long time to load all the elements, especially tickets in views.

This has been addressed in the past by setting a timeout before extension loads, but that creates a bad UX when the page does load fast enough.

@aculligan aculligan self-assigned this Jul 2, 2019


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commented Jul 2, 2019

Removed setTimeout and added setInterval, making sure the app wouldn't get caught in an endless loop in pages with no tickets or priority column.

Having the extension check for DOM elements on a time interval uses way less resources than using Mutation Observer to detect changes in the page.

Will deploy with v1.2.0

@aculligan aculligan closed this Jul 2, 2019

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