diff --git a/README.md b/README.md
index 1e9c4e3..95d2d50 100644
--- a/README.md
+++ b/README.md
@@ -37,6 +37,9 @@ Head to the following URL in each of your GHES instances:
 https://${ghes-url}.com/stafftools/ghas_committers
 ```
 
+> **Note**
+> If you are struggling to get the file to download because your instance is extremely large, please contact your account team for assistance.
+
 If you are interested in knowing your maximum committer number (e.g. the total number of unique developers across your whole GHE instance), click the download button next to the `Total billable committers if GHAS is enabled for all repositories` option. 
 
 If you are interested in knowing your current committer number (e.g. the total number of unique developers across your whole GHE instance who are curently consuming a GHAS licence), click the download button next to the `Current active committer count` option.
@@ -69,4 +72,4 @@ The above script should output something like:
 
 ```
 You have a total of XX unique developers across your GitHub instances.
-```
\ No newline at end of file
+```