A Ruby API client for Freshdesk API v2
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LICENSE.txt first commit Apr 6, 2017


A Ruby API client for Freshdesk API v2

Gem Version


Add this line to your application's Gemfile:

gem "freshdesk"

And then execute:

$ bundle

Or install it yourself as:

$ gem install freshdesk-ruby


A Ruby API client that interfaces with freshdesk.com web service. This client supports regular CRUD operation

It supports following:

freshdesk API reference

Currently I needed this library to support Tickets APIs to use this api client on a project. I am gonna update with other API supports later. And collaborators are welcome :)

require "freshdesk"

Freshdesk.domain = "replace with your domain"
Freshdesk.user_name_or_api_key = "replace with your api key"
Freshdesk.password_or_x = "X"

# creates a ticket
params = {
  status: 2,
  priority: 1,
  description: "test ticket creation with attachments",
  subject: "new ticket sample #{Time.now}",
  cc_emails: ["test+1@example.com"],
  email: "test@example.com",
Freshdesk::Ticket.create_a_ticket(params: params)

# returns a ticket
res = Freshdesk::Ticket.view_a_ticket(id: 19)
# Freshdesk::Ticket.singleton_methods(false) return RestClient::Response instance
# => RestClient::Response

# => 200

response_hash = JSON.parse(res.body)
# => {"cc_emails"=>[], "fwd_emails"=>[], "reply_cc_emails"=>[], "fr_escalated"=>false, "spam"=>false, "email_config_id"=>nil, "group_id"=>nil, "priority"=>1, "requester_id"=>27000314885, "responder_id"=>nil, "source"=>2, "company_id"=>nil, "status"=>2, "subject"=>"new ticket sample 2017-04-06 16:07:20 +0900", "to_emails"=>nil, "product_id"=>nil, "id"=>19, "type"=>nil, "due_by"=>"2017-05-26T09:00:00Z", "fr_due_by"=>"2017-04-07T04:00:00Z", "is_escalated"=>false, "description"=>"<div>test ticket creation with attachments</div>", "description_text"=>"test ticket creation with attachments", "custom_fields"=>{"subcategory"=>nil, "category"=>nil, "featurecomponent"=>nil, "apiplugin"=>nil, "account_country"=>nil, "solution"=>nil}, "created_at"=>"2017-04-06T06:06:42Z", "updated_at"=>"2017-04-06T09:11:32Z", "tags"=>[], "attachments"=>[]}

# lists all tickets

# updates a ticket
params = {
  subject: "new ticket sample #{Time.now}",
Freshdesk::Ticket.update_a_ticket(id: 19, params: params)

# deletes a ticket
Freshdesk::Ticket.delete_a_ticket(id: 19)

# restores a ticket
Freshdesk::Ticket.restore_a_ticket(id: 19)

# lists all ticket fields

# lists all conversations of a ticket
Freshdesk::Ticket.list_all_conversations_of_a_ticket(id: 19)

# lists all time entries of a ticket
Freshdesk::Ticket.list_all_time_entries_of_a_ticket(id: 19)

# lists all satisfaction ratings of a ticket
Freshdesk::Ticket.list_all_satisfaction_ratings_of_a_ticket(ticket_id: 1)


After checking out the repo, run bin/setup to install dependencies. Then, run rake spec to run the tests. You can also run bin/console for an interactive prompt that will allow you to experiment.

To install this gem onto your local machine, run bundle exec rake install. To release a new version, update the version number in version.rb, and then run bundle exec rake release, which will create a git tag for the version, push git commits and tags, and push the .gem file to rubygems.org.


Bug reports and pull requests are welcome on GitHub at https://github.com/akinrt/freshdesk-ruby. This project is intended to be a safe, welcoming space for collaboration, and contributors are expected to adhere to the Contributor Covenant code of conduct.


The gem is available as open source under the terms of the MIT License.