API.post add ticket
Rogerio Albandes edited this page Aug 2, 2020
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4 revisions
Create a new ticket.
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URL
http://helpdezk_url/api/user/saveticket
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Method:
POST
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URL Params
Required:
Param Description Type token Authentication token string area Area ID int type Type ID int item Item ID int service Service ID int reason Reason ID int way Way ID int source Source ID int subject Ticket subject string description Ticket description string Optional:
Param Description Type attachment[] Array with attachs array base64 Base64 attachs object - base64 Object Example:
{ "attach": [ { "base64": "data:application/pdf;base64,JVBER ... FT0YK", "filename": "comprovante.pdf" }, { "base64": "data:image/png;base64,iVBORw ... 0KJggg==", "filename": "foto_1.png" } ] }
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Success Response:
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Code: 200
Content:Example:
{ "result": { "success": { "coderequest": "202007000022", "expire": "08/04/2020 07:52 AM", "incharge": "N1 - Helpdesk Interno" } } }
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Error Response:
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Code: 200
Content:{ "result": { "error": { "code": "9999", "message": "Error message" } } }
Example:
{ "result": { "error": { "code": "0101", "message": "Error processing save request." } } }
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