Skip to content
Permalink
main
Switch branches/tags
Go to file
 
 
Cannot retrieve contributors at this time
27 lines (17 sloc) 1.48 KB
---
title: How to send email notifications
last_reviewed_on: 2020-11-13
review_in: 6 months
---
# <%= current_page.data.title %>
At GDS you should use the following standards for sending email notifications to service users and engineers.
## How to send notifications to users
Use [GOV.UK Notify](https://www.notifications.service.gov.uk/) when sending notifications to users from a GDS service, for example password resets and confirmation emails.
There's a [complete feature list](https://www.notifications.service.gov.uk/features) available of what you can do with GOV.UK Notify, and you can also register for [a Notify account](https://www.notifications.service.gov.uk/register) here.
The Service Manual has further information related to [sending emails from your service domain](https://www.gov.uk/service-manual/technology/how-to-email-your-users).
## How to send notifications to engineers
Use an [alerting], [monitoring] or [logging] tool when you need to send automatic notifications from systems like [Cron](https://en.wikipedia.org/wiki/Cron) or [Jenkins](https://jenkins.io/) to engineers.
To reduce inbox noise which can result in emails being ignored or overlooked, you should only use automatic email notifications from systems when the issue can’t be picked up through monitoring or logging. In these situations send email using [Amazon Simple Email Service (Amazon SES)](https://aws.amazon.com/ses/).
[alerting]: alerting.html
[monitoring]: monitoring.html
[logging]: logging.html