What is it?
gds_zendesk is a Ruby gem which (partially) wraps the Zendesk REST API v2.
The zendesk_api gem is used under the covers.
Why does it exist?
This gem has certain advantages over the
- Rails integration
- A dummy Zendesk client implementation, since Zendesk doesn't provide a staging environment
- Ability to simulate error conditions
Simply add the gem to your Gemfile and bundle it up:
Run the installation generator:
$ rails generate gds_zendesk:install
This generates an initializer at
This gem needs to be configured with a Zendesk username and password before it can be used.
These are set in
Enabling development mode
Because Zendesk doesn't provide a staging environment, it is advised to use the development mode during development and testing. When this mode is enabled:
- the real Zendesk client is replaced by an interface-equivalent dummy implementation (which makes no network calls)
- ticket creation failures can be simulated by including
break_zendeskanywhere in the ticket description
Development mode can be enabled by configuring
development_mode: true. It is off by default.
to create a new client.