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Terms and conditions #102
Help users understand the terms and conditions of using your service.
Most government services have terms and conditions of use. The best services integrate this information into the service at the relevant points, rather than burying it all in a long page that users won't read.
created this issue from a note
in GOV.UK Design System Community Backlog
Jan 15, 2018
Dropbox Paper audit
On 13th March 2019 the Design System team reviewed a Dropbox Paper document discussing the terms and conditions pattern.
The aim was to reduce the number of places containing guidance and code by:
If you need to, you can see the original Dropbox Paper content in the internet archive.
Combine the terms and conditions page discussion on Dropbox Paper with this issue and remove the original Dropbox Paper page.
Terms and conditions pages
Help your users understand any important terms and conditions relating to their use of your service.
When to use this pattern
Try to avoid the need for this pattern by keeping your service simple and incorporating any important conditions of use into the relevant parts of the service itself.
If you still need to create your own terms and conditions then follow the guidance below.
How it works
Make your terms and conditions easy to read and access
Repeat the most important points in the relevant parts of the service
Don’t expect your users to read and accept all the terms and conditions before using your service.
For example, in the ‘Register as a waste carrier' service some of the user data goes into a public register. This is important and not what users would expect, so they are told that this is happening at the relevant point.
Get the appropriate consent from your users
Establish whether you require implicit or explicit consent from your users. This will vary depending on the service and the legal opinion. Common law rule states that the more extreme the term you're asking someone to agree to, the more you have to draw it to their attention.
### Options for getting consent
Here are some ways to obtain implicit or explicit consent:
Implicit consent at start of service
Implicit consent at end of service
Explicit consent, button
Explicit consent, checkbox
Embedded terms and conditions
Research relating to this pattern
In user research for the HMRC exemplar services users consistently either skipped over the T&Cs links or if they did click they commented that they wouldn't usually read T&Cs, that they probably should, or that they would if "[the service] was important”.