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Technical problem pages #129

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timpaul opened this issue Mar 16, 2018 · 1 comment

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@timpaul
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commented Mar 16, 2018

There is a problem with the service pages

Also known as 500 pages, Technical problem pages

Use this issue to discuss this pattern in the GOV.UK Design System.

screen shot 2018-06-25 at 10 19 15

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commented Mar 29, 2018

Design review

This pattern was reviewed by a panel of designers from GDS, HMRC, DWP and Home Office on 22 March 2018.

The panel agreed that the pattern should be published in the GOV.UK Design System.

Recommendations

The panel recommended that the following actions be taken once the pattern has been published:

  • Add guidance explaining how the URLs of these pages should be designed
  • Recommend that services are designed so that user data isn’t lost when there’s a technical problem
  • Recommend that the page tells users what has happened to any data they have entered and what they should do next
  • Investigate whether the ‘Try again later’ copy is helpful to users or not, or is there is a more helpful alternative
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