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Page not found pages #130

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timpaul opened this Issue Mar 16, 2018 · 1 comment

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timpaul commented Mar 16, 2018

Page not found pages

Use this issue to discuss this pattern in the GOV.UK Design System.

screen shot 2018-06-25 at 10 26 57

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govuk-design-system commented Mar 29, 2018

Design review

This pattern was reviewed by a panel of designers from GDS, HMRC, DWP and Home Office on 22 March 2018.

The panel agreed that the pattern should be published in the GOV.UK Design System.

Recommendations

The panel recommended that the following actions should be taken before the pattern is published:

  • Reconsider the ‘What were you trying to do’ form example. The panel had concerns that it might set unrealistic expectations in users, and that some users would submit personal data, which the service then has to deal with. Either remove this example for now, or add content explaining what will happen if the users fills in the form.

The panel recommended that the following actions should be taken after the pattern is published:

  • Suggest ways of avoiding users seeing these pages in the first place. For example, if a user bookmarks a page in a transaction (like a confirmation page), make sure something sensible happens if they try to revisit them
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