Help users understand the status of something, so they can decide what action to perform next.
Statuses are used in many government services, especially internal ones. Many different styles are used however, so some guidance and good examples here would be useful.
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We’ve been looking at showing status in our work on managing the certificates that teams connected to GOV.UK Verify use for encryption.
We’ve basically just used something very similar to a task list for showing the status of each certificate:
The labels should indicate whether the user needs to do something. And should reflect the real, live status of the thing they represent.
For some certificates, there’s a period where a new certificate is being uploaded and the old one is still in use. We use this ‘deploying’ tag:
This status is temporary, and we found that users needed a little more clarification on what’s going on. So on the page for that certificate, we added a banner at the top of the linked page (styled like an error summary/alert but coloured to match the tag). This explains what is happening in more detail:
So basically it’s just a combination of slightly adapted task list / alert components. It’s taken a few iterations but this is beginning to test quite well, would be interested to see what others are doing.