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Ampache has extensive logging that is disabled in the default configuration, but is very helpful when you encounter issues.
To set up logging, you should modify three variables in config/ampache.cfg.php:
debug = "true" debug_level = 5 ; (for Windows: C:\log\ampache) log_path = /var/log/ampache
The directory specified by log_path must already exist and be writable by PHP; Ampache will not attempt to create the directory.