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+---
+name: Bug report / Support request
+about: Report a bug or ask for help
+title: ''
+labels: ''
+assignees: ''
+
+---
+
+Before reporting a bug or requesting support please 
+
+1. Read the troubleshooting guide (https://amqp-node.github.io/amqplib/#troubleshooting)
+2. Search the existing open and closed issues for similar questions
+
+If you are new to amqplib then please familiarise yourself with the channel api documentation
+
+- https://amqp-node.github.io/amqplib/channel_api.html
+
+If you are new to RabbitMQ then the following articles may be helpful
+
+- https://www.cloudamqp.com/blog/part1-rabbitmq-for-beginners-what-is-rabbitmq.html
+- https://www.rabbitmq.com/tutorials/amqp-concepts.html
+
+If the above does not help, please provide the following information...
+
+- A clear and concise description of what the bug is.
+- RabbitMQ version
+- amqplib version
+
+If you include code snippets, please take the time to format them for they are easier to read
+
+- https://docs.github.com/en/get-started/writing-on-github/working-with-advanced-formatting/creating-and-highlighting-code-blocks
+
+Thank you
+
+