diff --git a/src/api/support/ticket_metrics.js b/src/api/support/ticket_metrics.js
new file mode 100644
index 0000000..e953276
--- /dev/null
+++ b/src/api/support/ticket_metrics.js
@@ -0,0 +1,62 @@
+const Joi = require('@hapi/joi');
+const { validate, prepare } = require('../../utils/options');
+
+// Validation
+const _ticket_id = Joi.number().min(1);
+const _ticket_metric_id = Joi.number().min(1);
+
+// Initialize Endpoint
+module.exports = (options = {}) => {
+  const { error } = validate(options);
+  if (error) throw new Error(error.details[0].message);
+
+  const { url, headers } = prepare(options);
+
+  return {
+    /**
+     * List Ticket Metrics
+     *
+     * GET /api/v2/ticket_metrics.json
+     * https://developer.zendesk.com/rest_api/docs/support/ticket_metrics#list-ticket-metrics
+     */
+    list: () => {
+      // Ignore any options
+      return {
+        method: 'GET',
+        url: `${url}/api/v2/ticket_metrics.json`,
+        headers
+      };
+    },
+
+    /**
+     * Show Ticket Metrics
+     *
+     * GET /api/v2/ticket_metrics/{ticket_metric_id}.json
+     * GET /api/v2/tickets/{ticket_id}/metrics.json
+     * https://developer.zendesk.com/rest_api/docs/support/ticket_metrics#show-ticket-metrics
+     */
+    show: (options = {}) => {
+      const { error } = Joi.object({
+        ticket_id: _ticket_id,
+        ticket_metric_id: _ticket_metric_id
+      }).validate(options);
+      if (error) throw new Error(error.details[0].message);
+
+      const { ticket_id = 0, ticket_metric_id = 0 } = options;
+      if ((!ticket_id && !ticket_metric_id) || (ticket_id && ticket_metric_id))
+        throw new Error(
+          'either "ticket_id" or "ticket_metric_id" must be set, but not both'
+        );
+
+      const part = ticket_id
+        ? `tickets/${ticket_id}/metrics.json`
+        : `ticket_metrics/${ticket_metric_id}.json`;
+
+      return {
+        method: 'GET',
+        url: `${url}/api/v2/${part}`,
+        headers
+      };
+    }
+  };
+};
diff --git a/src/api/support/ticket_metrics/index.js b/src/api/support/ticket_metrics/index.js
deleted file mode 100644
index 2a86805..0000000
--- a/src/api/support/ticket_metrics/index.js
+++ /dev/null
@@ -1,38 +0,0 @@
-const validate = require('./validate');
-
-module.exports = ({ instance, headers }) => {
-  const url = `https://${instance}.zendesk.com`;
-
-  return {
-    list: (options = null) => {
-      if (options) throw new Error('options not allowed');
-
-      return {
-        method: 'GET',
-        url: `${url}/api/v2/ticket_metrics.json`,
-        headers
-      };
-    },
-
-    show: (options = {}) => {
-      const { error } = validate.show(options);
-      if (error) throw new Error(error.details[0].message);
-
-      const { ticket_id = 0, ticket_metric_id = 0 } = options;
-      if ((!ticket_id && !ticket_metric_id) || (ticket_id && ticket_metric_id))
-        throw new Error(
-          'either "ticket_id" or "ticket_metric_id" must be set, but not both'
-        );
-
-      const part = ticket_id
-        ? `tickets/${ticket_id}/metrics.json`
-        : `ticket_metrics/${ticket_metric_id}.json`;
-
-      return {
-        method: 'GET',
-        url: `${url}/api/v2/${part}`,
-        headers
-      };
-    }
-  };
-};
diff --git a/src/api/support/ticket_metrics/validate.js b/src/api/support/ticket_metrics/validate.js
deleted file mode 100644
index b5db851..0000000
--- a/src/api/support/ticket_metrics/validate.js
+++ /dev/null
@@ -1,14 +0,0 @@
-const Joi = require('@hapi/joi');
-
-const ticket_id = Joi.number().min(1);
-const ticket_metric_id = Joi.number().min(1);
-
-module.exports = {
-  list: null, // no options
-
-  show: options =>
-    Joi.object({
-      ticket_id,
-      ticket_metric_id
-    }).validate(options)
-};
diff --git a/tests/api/support/ticket_metrics.test.js b/tests/api/support/ticket_metrics.test.js
new file mode 100644
index 0000000..f8ac0d2
--- /dev/null
+++ b/tests/api/support/ticket_metrics.test.js
@@ -0,0 +1,72 @@
+const endpoint = require('../../../src/api/support/ticket_metrics');
+const { prepare } = require('../../../src/utils/options');
+
+describe('object types', () => {
+  let endPoint, options, url, headers;
+
+  beforeEach(() => {
+    options = {
+      instance: 'instance',
+      email: 'user@email.com',
+      token: 'token'
+    };
+    endPoint = endpoint(options);
+    ({ url, headers } = prepare(options));
+  });
+
+  afterEach(() => {
+    options = null;
+    endPoint = null;
+    url = null;
+    headers = null;
+  });
+
+  describe('init', () => {
+    it('should setup endpoint object', () => {
+      const ep = endpoint(options);
+      expect(ep).toBeTruthy();
+    });
+
+    it('should fail with invalid input', () => {
+      expect(() => endpoint()).toThrowError();
+      expect(() => endpoint({})).toThrowError();
+    });
+  });
+
+  describe('list ticket metrics', () => {
+    it('should process without input', () => {
+      expect(endPoint.list()).toEqual({
+        method: 'GET',
+        url: `${url}/api/v2/ticket_metrics.json`,
+        headers
+      });
+    });
+  });
+
+  describe('show ticket metrics', () => {
+    it('should process w/ valid input', () => {
+      expect(endPoint.show({ ticket_id: 123 })).toEqual({
+        method: 'GET',
+        url: `${url}/api/v2/tickets/123/metrics.json`,
+        headers
+      });
+
+      expect(endPoint.show({ ticket_metric_id: 123 })).toEqual({
+        method: 'GET',
+        url: `${url}/api/v2/ticket_metrics/123.json`,
+        headers
+      });
+    });
+
+    it('should throw error w/ invalid input', () => {
+      expect(() => endPoint.show()).toThrowError();
+      expect(() => endPoint.show({})).toThrowError();
+      expect(() => endPoint.show('invalid')).toThrowError();
+      expect(() => endPoint.show({ ticket_id: 0 })).toThrowError();
+      expect(() => endPoint.show({ ticket_metric_id: 0 })).toThrowError();
+      expect(() =>
+        endPoint.show({ ticket_id: 0, ticket_metric_id: 0 })
+      ).toThrowError();
+    });
+  });
+});