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BUG: Keka crashes when trying to unpack 7zip file #242

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bjesuiter opened this issue Jul 24, 2018 · 13 comments
Closed

BUG: Keka crashes when trying to unpack 7zip file #242

bjesuiter opened this issue Jul 24, 2018 · 13 comments
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@bjesuiter
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@bjesuiter bjesuiter commented Jul 24, 2018

How to replay the issue

  • double click on 7z file
  • "Keka needs file access" - Message
  • Klick 'Give Access'
  • Macintosh HDD is preselected (as expected)
  • click "Give Access to Keka"

Expected

  • 7z file will be unpacked besides the original 7z file

Observed:

  • Keka crashes with the message

"Entpacken von "Filename" Fehlgeschlagen
Fehlercode 2 mit "p7zip"
Fataler Fehler

  • The original 7z file which I wanted to extract, is gone.

Additional Information

  • 7z File could be password protected, can't test that now
  • I testet unpacking it on the Desktop, after failing to unpack it on a mounted cryptomator volume.
  • When I try unpacking this file again, Keka still asks for access permission

System

  • MacBook Pro (15 Zoll, 2016)
  • High Sierra Version 10.13.6
@bjesuiter bjesuiter changed the title Keka crashes when trying to unpack 7zip file BUG: Keka crashes when trying to unpack 7zip file Jul 24, 2018
@aonez
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@aonez aonez commented Jul 24, 2018

@bjesuiter thanks for the feedback! Can you remove the Keka bookmarks (close Keka first):

defaults delete com.aone.keka Bookmarks

This will force the recreation of the access bookmark. I'm almost finishing an updated version 1.1.2 that will fix most of those issues.

@aonez
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@aonez aonez commented Jul 24, 2018

Also a system restart may fix this, since the system may deny Keka access to files until a reboot.

@aonez aonez self-assigned this Jul 24, 2018
@aonez aonez added this to the 1.1.2 milestone Jul 24, 2018
@gingerbeardman
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@gingerbeardman gingerbeardman commented Jul 24, 2018

Maybe try granting access, quit Keka, relaunch, then extract?

@aonez
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@aonez aonez commented Jul 26, 2018

@bjesuiter can you try with the newly released 1.1.2 version?

@aonez aonez removed this from the 1.1.2 milestone Jul 27, 2018
@aonez aonez added this to the 1.1.3 milestone Jul 27, 2018
@aonez aonez removed the bug label Jul 31, 2018
@no-response no-response bot closed this Aug 3, 2018
@no-response
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@no-response no-response bot commented Aug 3, 2018

This issue has been automatically closed because there has been no response to our request for more information from the original author. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.

@JvmName
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@JvmName JvmName commented Sep 5, 2018

note: this is still happening on 1.1.3, but the defaults delete com.aone.keka Bookmarks seems to have fixed it.

@aonez
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@aonez aonez commented Sep 5, 2018

@ParthPadg also the original file deletion part? Can you take a look if there are any Keka logs in the Console.app? Thanks in advance!

@JvmName
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@JvmName JvmName commented Sep 5, 2018

ah, sorry, I misread the original report. There wasn't any file deletion; I would double-click on a ZIP file, Keka would immediately crash, and the ZIP was untouched.

I found this in the Console:

11  com.aone.keka                 	0x00000001082031eb 0x108200000 + 12779
12  com.aone.keka                 	0x00000001082068a3 0x108200000 + 26787
       0x108200000 -        0x108230fff +com.aone.keka (1.1.2 - 2787) <53976661-EFF6-3A24-8F54-44AF4F82486B> /Applications/Keka.app/Contents/MacOS/Keka

hopefully that means more to you than it does to me! ;)

@aonez
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@aonez aonez commented Sep 5, 2018

Thanks @ParthPadg! Sincerely from those lines I just can tell this was from a 1.1.2 Keka version... If there was a crash, there should be a Keka_XXX.crash report file that you can zip and share here. It must be in this folder: ~/Library/Logs/DiagnosticReports

@JvmName
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@JvmName JvmName commented Sep 5, 2018

okay! found a few crash files and uploaded them here:
crashes.zip

@bjesuiter
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@bjesuiter bjesuiter commented Sep 5, 2018

@no-response no-response bot reopened this Sep 5, 2018
@aonez
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@aonez aonez commented Sep 5, 2018

Glad to hear that @bjesuiter!

@ParthPadg those crashes where form the 1.1.2 version. If you find any problem with the current 1.1.3 let me know in a new issue! Thanks a lot for the feedback! :)

@aonez aonez closed this Sep 5, 2018
@JvmName
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@JvmName JvmName commented Sep 5, 2018

@aonez that's strange; I'm on 1.1.3...but my issue is resolved, so I'll hang tight for now. Thanks for such an awesome tool!

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4 participants