New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Error code 13 with unraring large files #362

Closed
chriselden opened this Issue Feb 5, 2019 · 18 comments

Comments

Projects
None yet
2 participants
@chriselden
Copy link

chriselden commented Feb 5, 2019

Hi,

Everything is in the title!

using KEKA, on large files, i got this error code when i try to unrar them.
it's 15 rar files of 5,5GB each.

I also noticed something strange. When i try to unrar with the Unrar X application, it telles me: not a rar files. which is really strange because other people succeed in unraring them all!

i got this problem only on large files and at every state of progress.. Something it happen at 5% after start sometimes 40% sometimes 55% etc... any time.

i try to unrar them on 4 différent HD on 2 different computers.

@aonez

This comment has been minimized.

Copy link
Owner

aonez commented Feb 5, 2019

Hi @chriselden!

Can you enable the verbose mode on Keka, try again and let me know what the Console.app says? Full instructions in the link, you should enable both DevLog and DevLogReader:

defaults write com.aone.keka DevLog -bool true
defaults write com.aone.keka DevLogReader -bool true

@aonez aonez self-assigned this Feb 5, 2019

@aonez aonez added this to the 1.1.12 milestone Feb 5, 2019

@chriselden

This comment has been minimized.

Copy link
Author

chriselden commented Feb 5, 2019

Hi

thanx for this so fast answer:)

the result is: (there is only the last lines inb the console app)

11:31:04.645561 +0100 Keka Extraction output:

Extracting /Volumes/Download/sa/Orc/.Keka-4DFEC805-0C3B-44C0-9F55-61F4BC7B8B2C/Glo/S/A/ASk/altos_shakes_91-91_Eb4 - CLOSE1.ncw
11:31:04.682976 +0100 Keka Extraction output:
^H^H^H^H 0%
11:31:04.702744 +0100 Keka Extraction output:
^H^H^H^H^H OK
11:31:04.704273 +0100 Keka Extraction output:

Extracting /Volumes/Download/sa/Orc/.Keka-4DFEC805-0C3B-44C0-9F55-61F4BC7B8B2C/Glo/S/A/ASk/altos_shakes_91-91_Eb4 - CLOSE2.ncw
11:31:04.737604 +0100 Keka Extraction output:
^H^H^H^H 0%
11:31:04.750137 +0100 Keka Extraction output:
^H^H^H^H^H OK
11:31:04.752047 +0100 Keka Extraction output:

Extracting /Volumes/Download/sa/Orc/.Keka-4DFEC805-0C3B-44C0-9F55-61F4BC7B8B2C/Glo/S/A/ASk/altos_shakes_91-91_Eb4 - SPOT.ncw
13:07:56.122585 +0100 powerd Process Keka.33264 Released PreventUserIdleSystemSleep "Extraction" age:01:37:57 id:4295009394 [System: DeclUser BGTask kDisp]
13:07:56.782426 +0100 Keka done: 1

@no-response no-response bot removed the more info needed label Feb 5, 2019

@aonez

This comment has been minimized.

Copy link
Owner

aonez commented Feb 5, 2019

@chriselden Can you share the first lines too? Are those 15 files part of a volume, so it is a 82,5GB parted RAR? If so, be sure you have enough space in the destination HD. The resulting file might be well below 100GB, depending on the contents.

@chriselden

This comment has been minimized.

Copy link
Author

chriselden commented Feb 5, 2019

oh i have to restart it to get the first lines. (but i think it's the same for each parts?)
i will do it.
yep the whole thing is about >100GB. i regularly have this kind of files.
i have 6,2TB free on this HD

@aonez

This comment has been minimized.

Copy link
Owner

aonez commented Feb 5, 2019

@chriselden if you give Keka Desktop file access (Keka - Preferences - File access -> Add your Desktop to the list) it will create a file named Keka-log.log in your desktop with all the future logs.

You can also try to extract the files using the terminal:

/Applications/Keka.app/Contents/Resources/kekaunrar x /THE_RAR_PATH.rar /YOUR_BIG_HDD_DESTINATION_PATH

Let me know what Keka-log.log &/or the Terminal operation says.

@aonez

This comment has been minimized.

Copy link
Owner

aonez commented Feb 5, 2019

I forgot to ask if those files are public or you can share them with me?

@chriselden

This comment has been minimized.

Copy link
Author

chriselden commented Feb 5, 2019

The first lines:

par défaut 16:03:33.852256 +0100 launchservicesd CHECKIN:0x0-0x119119 35285 com.aone.keka
par défaut 16:03:33.930947 +0100 Keka Updating user defaults from 3248...
par défaut 16:03:33.933511 +0100 Keka Dev mode enabled
par défaut 16:03:33.940778 +0100 Keka Dev reader mode enabled
par défaut 16:03:33.942424 +0100 Keka Running on OS X/macOS version 10.13.6 (assemblage 17G5019)
par défaut 16:03:33.944007 +0100 Keka Running sandboxed Keka (MAS) version 1.1.11 (3248)
par défaut 16:03:33.946678 +0100 Keka Used localization: fr
par défaut 16:03:34.096132 +0100 Keka MessageTracer: load_domain_whitelist_search_tree:73: Search tree file's format version number (0) is not supported
par défaut 16:03:34.270079 +0100 Keka Adding 1 files
par défaut 16:03:34.271988 +0100 Keka Waiting for more input: 0.250000
par défaut 16:03:34.276879 +0100 Keka Requesting access to all bookmarks...
par défaut 16:03:34.279638 +0100 Keka Bookmarks updated: 3
par défaut 16:03:34.576041 +0100 Keka Format detected: Rar
par défaut 16:03:34.655968 +0100 Keka Binary used: kekaunrar
par défaut 16:03:34.657635 +0100 Keka Arguments: (
x,
"-idcd",
"-x*/__MACOSX",
"-y",
"/Volumes/Download/GD.BBH.5GB.part01.rar",
"/Volumes/Download/.Keka-2C021107-226C-4E75-88F0-A3B4251C17AB/"
)
par défaut 16:03:34.724852 +0100 Keka Extraction output:

Extracting from /Volumes/Download/GD.BBH.5GB.part01.rar
par défaut 16:03:34.726892 +0100 Keka Extraction output:

Creating /Volumes/Download/.Keka-2C021107-226C-4E75-88F0-A3B4251C17AB OK
Creating /Volumes/Download/.Keka-2C021107-226C-4E75-88F0-A3B4251C17AB/G OK
Extracting /Volumes/Download/.Keka-2C021107-226C-4E75-88F0-A3B4251C17AB/G/CAPSULE.nkc ^H^H^H^H 0%
par défaut 16:03:34.729051 +0100 Keka Extraction output:
^H^H^H^H^H OK
Extracting /Volumes/Download/.Keka-2C021107-226C-4E75-88F0-A3B4251C17AB/G/CAPSULE.nkr ^H^H^H^H 0%
par défaut 16:03:35.183673 +0100 Keka OSErr AERemoveEventHandler(AEEventClass, AEEventID, AEEventHandlerUPP, Boolean)(spec,phac handler=0x7fff39315a98 isSys=YES) err=0/noErr
par défaut 16:03:35.184519 +0100 Keka OSErr AERemoveEventHandler(AEEventClass, AEEventID, AEEventHandlerUPP, Boolean)(ascr,gdut handler=0x7fff38265670 isSys=YES) err=0/noErr
par défaut 16:03:36.487814 +0100 Keka Extraction output:
^H^H^H^H^H OK
par défaut 16:03:36.800904 +0100 Keka Extraction output:

Creating /Volumes/Download/.Keka-2C021107-226C-4E75-88F0-A3B4251C17AB/G/Data OK
par défaut 16:03:36.802934 +0100 Keka Extraction output:

Extracting /Volumes/Download/.Keka-2C021107-226C-4E75-88F0-A3B4251C17AB/G/br_arr.nka ^H^H^H^H 0%^H^H^H^H^H OK
Creating /Volumes/Download/.Keka-2C021107-226C-4E75-88F0-A3B4251C17AB/G/Data/presets OK
Extracting /Volumes/Download/.Keka-2C021107-226C-4E75-88F0-A3B4251C17AB/G/Data/presets/1st Preset.nka ^H^H^H^H 0%
par défaut 16:03:36.804774 +0100 Keka Extraction output:
^H^H^H^H^H OK

and the 2 last lines when i got error code 13:

ar défaut 16:05:43.159398 +0100 powerd Process Keka.35285 Released PreventUserIdleSystemSleep "Extraction" age:00:02:08 id:4295010128 [System: PrevSleep DeclUser BGTask kCPU kDisp]
par défaut 16:05:43.246454 +0100 Keka done: 1

@chriselden

This comment has been minimized.

Copy link
Author

chriselden commented Feb 5, 2019

i can share it with you but in a private way

@chriselden

This comment has been minimized.

Copy link
Author

chriselden commented Feb 5, 2019

i'm wondering if it's a problem because of APFS?

@aonez

This comment has been minimized.

Copy link
Owner

aonez commented Feb 5, 2019

In the logs I don't see the error cause. I don't think it's because APFS, but could be. Can you send me a link to the files to info@keka.io?

@chriselden

This comment has been minimized.

Copy link
Author

chriselden commented Feb 5, 2019

i have to upload it first... would take some times:)

@aonez

This comment has been minimized.

Copy link
Owner

aonez commented Feb 5, 2019

Would be interesting to check the MD5 or SHA signature of this files, if the source shared them with you. Maybe some of those 15 parts are corrupted. This is common in downloaded parted files.

If you want to try the extraction with the Terminal, here the updated line with your real paths:

mkdir /Volumes/Download/ExtractionTest; /Applications/Keka.app/Contents/Resources/kekaunrar x /Volumes/Download/GD.BBH.5GB.part01.rar /Volumes/Download/ExtractionTest
@chriselden

This comment has been minimized.

Copy link
Author

chriselden commented Feb 5, 2019

i'm extracting with terminal.
I can check, but i am theoricaly sure the files are ok. Others users who took them from the same source, doesn't seems to get any problem. (or they don't tryed to unrar them? i can't believe that)

@aonez

This comment has been minimized.

Copy link
Owner

aonez commented Feb 5, 2019

I mean that if you downloaded those files, maybe some were corrupted during the download process, so downloading them again will be needed. Maybe this will be quicker, just test the files:

/Applications/Keka.app/Contents/Resources/kekaunrar t /Volumes/Download/GD.BBH.5GB.part01.rar
@chriselden

This comment has been minimized.

Copy link
Author

chriselden commented Feb 5, 2019

Great news!! it's 100% working when extracting with terminal!!

@aonez

This comment has been minimized.

Copy link
Owner

aonez commented Feb 5, 2019

@chriselden

This comment has been minimized.

Copy link
Author

chriselden commented Feb 6, 2019

ok i will upload them

@aonez aonez added more info needed rar unrar and removed rar labels Feb 6, 2019

@no-response

This comment has been minimized.

Copy link

no-response bot commented Feb 13, 2019

This issue has been automatically closed because there has been no response to our request for more information from the original author. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.

@no-response no-response bot closed this Feb 13, 2019

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment