contactinfra.md

Title: Contacting Infrastructure slug: reference/committer/contactinfra

JIRA Tickets

The standard way to ask for work to be done is through our JIRA system.

Prioritize your JIRA tickets right!

Please follow these guidelines when assigning a priority to JIRA tickets. We actually use these priorities to triage operations, and if we feel a ticket is mis-prioritized, we will change it or put it on hold.

• Blocker: A time-sensitive issue that is hindering a project in functioning on a basic level.
  Examples:
• • Web site has been defaced and we just sent out a press release.
    
    
• Critical: A time-sensitive issue that causes disruption for a project, but is not hindering the basic functionality
  Examples:
• • We just called a new release, but SVN is not allowing us to upload or move the artifacts.
    
    
• Major: A (large) issue that is expected to be resolved fast, but is not time-sensitive in terms of basic project functionality. This includes asking for new resources to be set up.
  Examples:
• • Set up a new podling.
• • Add a git repository.
• • Set up svn/git-pubsub.
    
    
• Minor: An issue that is expected to be resolved within a medium amount of time, but is not time-sensitive nor critical to a projects basic functionality or ongoing daily business.
  Examples:
• • Retire a project's resources.
• • Fix a javascript error on a web site.
• • Add GitHub integration for a repository.
    
    
• Trivial: A task that should be solved, but has minimal or no constraints in time
  Examples:
• • Fix copyright year on a web site.