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Update jira-guidelines.md
Added a link to the response-times page.
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cottage14 committed Jan 26, 2022
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<h3 id="followup">Follow-up<a class="headerlink" href="#followup" title="Permanent link">&para;</a></h3>

Once you have submitted your ticket, allow a reasonable time for Infra to respond to you. A team member will probably respond within 24 hours for an urgent issue, but might take a great deal longer for a low-priority request. After that time has passed, feel free to write a reminder email to `users@infra.apache.org`, including the Jira ticket number.
Here are details about Infra's typical <a href="https://infra.apache.org/responsetime.html" target="_blank">response times</a> to Jira tickets and other requests, which largely depend on the severity of the issue. If a work week has gone by without a response, feel free to write a reminder email to `users@infra.apache.org`, including the Jira ticket number.

Infra may respond in a number of ways, including:

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