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Update infra-contact.md
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cottage14 committed Nov 26, 2021
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@@ -6,190 +6,45 @@ Here is detailed information on how to contact Infra in a wide range of situatio

That depends on your role and what you want to do. If this chart doesn't help, Infra maintains a publicly accessible channel (`#asfinfra`) within the <a href="https://the-asf.slack.com/#asfinfra" target="_blank">ASF presence on Slack</a>, and you can ask there whether to create a bug report or do something else.

| If you are... | and want to... | then contact | Notes |
| If you... | and want to... | then contact... | Notes |
|-----|-----|-----|-----|
| anyone | report a **security vulnerability** in a service that runs on apache.org | `root@apache.org` | You may optionally encrypt the email to this <a href="https://home.apache.org/keys/group/infrastructure-root.asc" target="_blank">set of keys</a>. |
| anyone | report a **security vulnerability** in an Apache project | the <a href="https://www.apache.org/security/" target="_blank">Apache Security Team</a> | The Security Team is not part of Infra. |
| anyone | report that a **service is down** _if_ <a href="https://status.apache.org/" target="_blank">status.apache.org</a> doesn't show it | Infra's <a href="https://the-asf.slack.com/#asfinfra" target="_blank">Slack channel</a> | Email to `users@infra.apache.org` is an acceptable alternative. The <a href="https://twitter.com/infrabot/" target="_blank">infrabot</a> Twitter feed may contain information about current outages and maintenances. |
| a **newly-invited** commmitter | ask a question about your committership | `private@$project` | |
| a committer | **regain access** to your account | See <a href="https://infra.apache.org/infra-contact.html#regain-account" target="_blank">Regaining account access</a> | If commits fail, double-check that you are using `https://` (not `http://`). |
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<table width="100%">
<thead>
<tr>
<th>If you are...</th>
<th>and want to...</th>
<th>then contact...</th>
<th>Notes</th>
</tr>
</thead>
<tbody>
<tr>
<td>anyone</td>
<td>report a <strong>security vulnerability</strong> in a service that runs on apache.org</td>
<td>`root@apache.org`</td>
<td>You may optionally encrypt the email to <a href="https://home.apache.org/keys/group/infrastructure-root.asc" target="_blank">this set of keys</a>.</td>
</tr>
<tr>
<td>anyone</td>
<td>report a <strong>security vulnerability</strong> in an Apache project</td>
<td><a href="https://www.apache.org/security/" target="_blank">Apache Security Team</a></td>
<td>The Security Team is not part of Infra.</td>
</tr>
<tr>
<td><!-- TODO: status.a.o is sorted by physical name; would be useful to explain that asomewhere, but not here in the bulleted list --> anyone</td>
<td>report that a <strong>service is down</strong> and <a href="https://status.apache.org/" target="_blank">status.apache.org</a> doesn't show it</td>
<td><a href="https://the-asf.slack.com/#asfinfra" target="_blank">Slack</a> channel</td>
<td>Slack preferred, email to `users@infra.apache.org` is an acceptable alternative. The <a href="https://twitter.com/infrabot/" target="_blank">infrabot Twitter feed</a> may contain information about current outages and maintenances.</td>
</tr>
<tr>
<td>a <strong>newly-invited committer</strong></td>
<td>ask a question about your committership</td>
<td>`private@$project`</td>
<td></td>
</tr>
<tr>
<td>a committer</td>
<td>regain <strong>access to your account</strong>; <a href="https://id.apache.org/reset/enter" target="_blank">resetting your password</a> didn't work</td>
<td>See <a href="#regain-account">Regaining account access</a></td>
<td>If commits fail, double-check that you are using `https://` (not `http://`).</td>
</tr>
<tr>
<td>a <strong>supplier</strong> (you donate or sell hardware or services to Apache)</td>
<td>anything</td>
<td>`private@infra.apache.org`</td>
<td>Passwords should be <a href="https://home.apache.org/keys/group/infrastructure-root.asc" target="_blank">encrypted</a> or sent by other means</td>
</tr>
<tr>
<td><strong>submitted an ICLA</strong> in the past</td>
<td>change your contact details of record</td>
<td>`secretary@apache.org`</td>
<td>Fax or snail mail are possible too; see <a href="https://www.apache.org/foundation/contact" target="_blank">apache.org/foundation/contact</a></td>
</tr>
<tr>
<td>prospective official download mirror</td>
<td>request being listed as an official download mirror</td>
<td>see <a href="how-to-mirror.html" target="_blank">the "new mirror" documentation</a></td>
<td>Please email <code>mirrors@apache.org</code> if you have any questions.</td>
</tr>
<tr>
<td>existing official download mirror</td>
<td>ask a question concerning your mirror</td>
<td>`mirrors@apache.org`</td>
<td>Questions not suitable for public discussion may be sent to `apmirror@apache.org` (an alias with limited distribution).</td>
</tr>
<tr>
<td>anyone</td>
<td>report a problem with a download mirror (other than it being out of date</td>
<td>the Apache project whose product you were trying to download</td>
<td>The project will escalate to infra if necessary.</td>
</tr>
<tr>
<td>anyone</td>
<td><strong>unsubscribe</strong> from a mailing list</td>
<td>See <a href="https://www.apache.org/foundation/mailinglists#subscribe" target="_blank">unsubscription instructions</a></td>
<td></td>
</tr>
<tr>
<td>a committer</td>
<td>change <strong>your account details</strong></td>
<td><a href="https://id.apache.org/" target="_blank">Self-serve</a></td>
<td>Details include forwarding email address, password, and SSH or PGP public keys of record.</td>
</tr>
<tr>
<td>a PMC</td>
<td>request <strong>account creation</strong> for a newly-elected committer</td>
<td><a href="https://whimsy.apache.org/officers/acreq" target="_blank">Whimsy</a></td>
<td>See <a href="https://www.apache.org/dev/pmc#newcommitter" target="_blank">docs</a> for details</td>
</tr>
<tr>
<td>a newly-accepted <strong>podling</strong></td>
<td>create podling infrastructure (site, lists, etc.)</td>
<td><a href="#requesting-podling">Requesting podling</a></td>
<td></td>
</tr>
<tr>
<td>a podling that has just <strong>graduated</strong></td>
<td>migrate resources from Incubator locations to TLP locations</td>
<td><a href="#requesting-graduation">requesting graduation</a></td>
<td></td>
</tr>
<tr>
<td>an existing PMC or podling</td>
<td>request <strong>mailing list</strong> creation</td>
<td><a href="https://selfserve.apache.org/mail.html" target="_blank">Self-serve</a></td>
<td>Only Members and Officers (this includes all PMC chairs) can submit the form.</td>
</tr>
<tr>
<td>a committer or PMC</td>
<td>add/remove mailing list <strong>moderators</strong></td>
<td><a href="https://issues.apache.org/jira/browse/INFRA" target="_blank">create a JIRA ticket</a></td>
<td>Feel free to follow up via the Slack channel or file a Jira ticket if no reply after 48 hours</td>
</tr>
<tr>
<td>a committer or PMC</td>
<td>change <strong>Jenkins</strong> build settings</td>
<td>builds@apache.org</td>
<td>Project members having <a href="https://cwiki.apache.org/confluence/display/INFRA/Jenkins#Jenkins-HowdoIgetanaccount" target="_blank"><code>hudson-jobadmin</code> karma</a> can perform some tasks; ask your dev@ list</td>
</tr>
<tr>
<td>a PMC</td>
<td>request Infra to <strong>do</strong> something</td>
<td><a href="https://issues.apache.org/jira/browse/INFRA" target="_blank">create a Jira ticket</a></td>
<td>See <a href="#requesting-action">"On Requests"</a> and <a href="#what-we-need-to-know">"Providing needed information"</a>.</td>
</tr>
<tr>
<td>an <strong>Officer</strong> of the ASF</td>
<td>ask an organizational (as opposed to technical) question</td>
<td>VP Infrastructure, or private@infra.apache.org</td>
<td>The target audience for this item is the Apache Board of Directors, the VP of Fundraising, etc.</td>
</tr>
<tr>
<td>posted to an Apache mailing list</td>
<td>edit the <strong>mail archives</strong></td>
<td><a href="https://www.apache.org/foundation/public-archives" target="_blank">Public Forum Archive Policy</a></td>
<td>Virtually all requests are denied.</td>
</tr>
<tr>
<td>anyone</td>
<td><strong>discuss</strong> something publicly with Infra</td>
<td>users@infra.apache.org</td>
<td>Archives: <a href="https://lists.apache.org/list.html?users@infra.apache.org" target="_blank">discussion archives</a> - for <a href="https://www.apache.org/foundation/how-it-works.html#asf-members" target="_blank">ASF Members</a> only!</td>
</tr>
<tr>
<td>anyone</td>
<td>ask Infra a <strong>question</strong></td>
<td>users@infra.apache.org</td>
<td>Consider the users@infra mailing list as a semi-public list as many <a href="https://www.apache.org/foundation/how-it-works.html#committers" target="_blank">Apache committers</a> subscribe to it.</td>
</tr>
<tr>
<td>anyone</td>
<td>get your IP unblocked</td>
<td>users@infra.apache.org</td>
<td>Consider the users@infra mailing list as a semi-public list as many <a href="https://www.apache.org/foundation/how-it-works.html#committers" target="_blank">Apache committers</a> subscribe to it.</td>
</tr>
</tbody>
</table>

<h2 id="what-we-need-to-know">Providing needed information<a class="headerlink" href="#what-we-need-to-know" title="Permanent link">&para;</a></h2>
| are anyone | report a **security vulnerability** in a service that runs on apache.org | `root@apache.org` | You may optionally encrypt the email to this <a href="https://home.apache.org/keys/group/infrastructure-root.asc" target="_blank">set of keys</a>. |
| are anyone | report a **security vulnerability** in an Apache project | the <a href="https://www.apache.org/security/" target="_blank">Apache Security Team</a> | The Security Team is not part of Infra. |
| are anyone | report that a **service is down** _if_ <a href="https://status.apache.org/" target="_blank">status.apache.org</a> doesn't show it | Infra's <a href="https://the-asf.slack.com/#asfinfra" target="_blank">Slack channel</a> | Email to `users@infra.apache.org` is an acceptable alternative. The <a href="https://twitter.com/infrabot/" target="_blank">infrabot</a> Twitter feed may contain information about current outages and maintenances. |
| are a **newly-invited** commmitter | ask a question about your committership | `private@$project` | |
| are a **committer** | **regain access** to your account | See <a href="https://infra.apache.org/infra-contact.html#regain-account" target="_blank">Regaining account access</a> | If commits fail, double-check that you are using `https://` (not `http://`). |
| are a **supplier** (you donate or sell hardware or services to Apache) | anything | `private@infra.apache.org` | <a href="https://home.apache.org/keys/group/infrastructure-root.asc" target="_blank">Encrypt</a> passwords or send them by other means. |
| submitted an **ICLA** in the past | change your **contact details** of record | `secretary@apache.org` | Snail mail is possible too; see <a href="https://www.apache.org/foundation/contact" target="_blank">apache.org/foundation/contact</a>. |
| are anyone | **unsubscribe** from a mailing list | See <a href="https://www.apache.org/foundation/mailinglists#subscribe" target="_blank">unsubscription instructions</a>. | |
| are a **committer** | change your **account details** | <a href="https://id.apache.org/" target="_blank">Self-serve</a> | |
| are a **PMC** | request **account creation** for a newly-elected committer | <a href="https://whimsy.apache.org/officers/acreq" target="_blank">Whimsy</a> | Instructions are <a href="https://www.apache.org/dev/pmc#newcommitter" target="_blank">here</a> |
| are a newly-accepted **podling** | create podling infrastructure (site, lists, etc.) | <a href="https://infra.apache.org/infra-contact.html#requesting-podling" target="_blank">Requesting podling</a> | |
| are a podling that has just **graduated** | migrate resources from Incubator locations to TLP locations | <a href="https://infra.apache.org/infra-contact.html#requesting-graduation" target="_blank">Requesting graduation</a> | |
| are a PMC or podling | request **mailing list creation** | <a href="https://selfserve.apache.org/mail.html" target="_blank">Self-serve</a> | Only Members and Officers (including PMC chairs) can submit the form. |
| are a committer or PMC | change **Jenkins** build settings | `builds@apache.org` | Project members having hudson-jobadmin **karma** can perform some tasks; ask your `dev@` list. |
| are a PMC | ask Infra to do something | <a href="https://issues.apache.org/jira/browse/INFRA" target="_blank">Create a Jira ticekt</a> | See <a href="https://infra.apache.org/infra-contact.html#requesting-action" target="_blank">On Requests</a> and <a href="https://infra.apache.org/infra-contact.html#what-we-need-to-know" target="_blank">What we need to know</a>. |
| are an **Officer** of the ASF | ask an organizational (as opposed to technical) question | VP Infrastructure, or `private@infra.apache.org` | The target audience for this item is the Apache Board of Directors, the VP of Fundraising, etc. |
| posted to an Apache mailing list | **edit** the mail archives | <a href="https://www.apache.org/foundation/public-archives" target="_blank">Public forum archive policy</a> | We deny almost all requests. |
| are anyone | discuss something publicly with Infra, or ask Infra a question | `users@infra.apache.org` | Consider this as a semi-public list, as many people subscribe to it. The discussion archives are available for ASF Members only. |
| are anyone | get your **IP** unblocked | `users@infra.apache.org` | |

<h2 id="what-we-need-to-know">What we need to know<a class="headerlink" href="#what-we-need-to-know" title="Permanent link">&para;</a></h2>

| If you ask us to... | we need to know... | Notes |
|-----|-----|-----|
| **promote** a podling to TLP | see <a href="https://infra.apache.org/infra-contact.html#requesting-graduation" target="_blank">Requesting podling graduation</a> | |
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